Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Intuos Pro pen loses connection

Intuos, Intuos Pro, Bamboo, Graphire, etc.
motiondude
Posts: 2
Joined: Thu 24. Jan 2019, 09:42

Intuos Pro pen loses connection

Postby motiondude » Thu 24. Jan 2019, 09:54

Hi there, I recently switched from an old Intuos 3 to an Intuos Pro L Paper. Still in the process of fine tuning. However, the pen tip sometimes stops responding/loses connection after a brief moment in idle. For now the solution is to use the eraser to make the pen responding again. The tablet is directly connected to my Mac Pro by usb. Any ideas? System: OS X 10.11.6 Wacom driver 6.3.32-4. TIA

wacom5
Posts: 946
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos Pro pen loses connection

Postby wacom5 » Thu 24. Jan 2019, 10:07

Need immediate help? Contact our Support: https://support.wacom.com

motiondude
Posts: 2
Joined: Thu 24. Jan 2019, 09:42

Re: Intuos Pro pen loses connection

Postby motiondude » Wed 13. Feb 2019, 14:49

Did all that but the problem still persists. Also, I can't wake the computer up from sleep using the pen, which I could with my old Wacom.

wacom5
Posts: 946
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos Pro pen loses connection

Postby wacom5 » Thu 14. Feb 2019, 09:24

In that case, please contact our support. We might need to check your tablet - https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com


Return to “Pen Tablets”