Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Intuos Pro pen loses connection

Intuos, Intuos Pro, Bamboo, Graphire, etc.
motiondude
Posts: 2
Joined: Thu 24. Jan 2019, 09:42

Intuos Pro pen loses connection

Postby motiondude » Thu 24. Jan 2019, 09:54

Hi there, I recently switched from an old Intuos 3 to an Intuos Pro L Paper. Still in the process of fine tuning. However, the pen tip sometimes stops responding/loses connection after a brief moment in idle. For now the solution is to use the eraser to make the pen responding again. The tablet is directly connected to my Mac Pro by usb. Any ideas? System: OS X 10.11.6 Wacom driver 6.3.32-4. TIA

wacom5
Posts: 572
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos Pro pen loses connection

Postby wacom5 » Thu 24. Jan 2019, 10:07


motiondude
Posts: 2
Joined: Thu 24. Jan 2019, 09:42

Re: Intuos Pro pen loses connection

Postby motiondude » Wed 13. Feb 2019, 14:49

Did all that but the problem still persists. Also, I can't wake the computer up from sleep using the pen, which I could with my old Wacom.

wacom5
Posts: 572
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos Pro pen loses connection

Postby wacom5 » Thu 14. Feb 2019, 09:24

In that case, please contact our support. We might need to check your tablet - https://support.wacom.com


Return to “Pen Tablets”