Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:
http://forum.wacom.eu/viewtopic.php?f=11&t=2581

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

Driver Problem Intuos-Pro PTH651 on Mac Mojave

Intuos, Intuos Pro, Bamboo, Graphire, etc.
NemoTheCaptain
Posts: 1
Joined: Mon 4. Feb 2019, 09:14

Driver Problem Intuos-Pro PTH651 on Mac Mojave

Postby NemoTheCaptain » Mon 4. Feb 2019, 09:27

Hi Forum,

I have a severe Problem.

I inherited the Wacom tablet from my sister.

A looooong time ago I had an old Intuos 1 (or maybe 2)... can't remember.

From this time on to now I upgraded my mac hardware twice... by cloning the old system (beginning with Snow Leopard) to the new machine. Currently it works on latest version of Mojave.

Therefore, some very old remains of the intuos-1 driver may have stuck in my system.

I removed everything by using the dedicated Wacom utility I had in the "programs" folder and tried to reinstall the latest driver (6.3.32-4). But I got the message, that there are parts of the previous driver on the system. I tried to find everything related to "wacom" or "pentablet" and deleted that before a driver install, but with no success.

I had no problem installing an older driver (6.3.24-1) -- and the pen worked. But I had no working pref-pane... and therefore the tablet is nearly useless.

I tried to uninstall this older driver with the wacom-utility... and then reinstall the actual driver. But I got the same message, that parts of the previous driver were on my system.

Any help?



Return to “Pen Tablets”