Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

European Warehouse Inventory:
The European team will be doing inventory from the 27th to the 29th of March. This means that short delays will repairs, order shipping and refunds will occur. We expect to get back to normal schedule on the 1st of April.

How to use ...

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Wed 6. Feb 2019, 17:17

How to use ...

Postby PaulHennecart » Wed 6. Feb 2019, 17:25

Hello, i'm french so i'm sorry for my bad english ^^. I want to ask you how to use my " one by wacom " upside down. Upside down = a 180° rotation. Thanks a lot !

Posts: 546
Joined: Tue 8. Aug 2017, 14:35

Re: How to use ...

Postby wacom5 » Thu 7. Feb 2019, 08:05

To change the orientation of the tablet, you need to change the code a bit. Please follow these steps:
  • Open the Wacom Desktop Center and make a backup of the settings, under the name OneByWacom.wacomprefs
  • Save it in your desktop
  • Open a text editing program like:
    • Windows PC: Notepad, Notepad++, jEdit or any other
    • Mac OSX: TextEdit, TextWrangler, Smultron, jEdit or any other
  • Go to File > Open > Select All Files (*.*)
  • Open your desktop and find the backup file - OneByWacom.wacomprefs - select it and click on Open.
  • Search for: 1 (you may need to search for just and find the correct one, as the text may be over 2 lines)
  • Change the number ‘1’ with ‘3’ and save the file.
  • Close the text editor
  • From the desktop, double click on the backup file to restore the settings.
  • If you did the steps correctly, your tablet should now have the desired orientation
Other orientations:

  • Setting to 1 will have the usb connector to the left (default).
  • Setting to 2 will do a 90 degrees orientation. USB connector to the bottom.
  • Setting to 3 will do a 180 degrees. USB to the right, in the past also known as lefthanded.
USB port position:
  • Setting 0 - North
  • Setting 1 - West
  • Setting 2 - South
  • Setting 3 - East

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