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PTH-451 Intuos Pro Mojave Touch but no pen Function

Intuos, Intuos Pro, Bamboo, Graphire, etc.
rewbarb
Posts: 1
Joined: Fri 22. Feb 2019, 21:57

PTH-451 Intuos Pro Mojave Touch but no pen Function

Postby rewbarb » Fri 22. Feb 2019, 22:06

Hey, I have a PTH-415 Intuos pro purchased off of ebay. I have installed the latest drivers as well as previous drivers to to try and get it working properly. The touch works perfectly but I have no use for that. I need the pen to work and its totally unresponsive.

I do think there could be an issue with the tablet but I dont see how the touch could still work? I have enabled the Mojave accessibility change as well. does anyone else have some magic fix for this kind of issue?

cheers

wacom5
Posts: 946
Joined: Tue 8. Aug 2017, 14:35

Re: PTH-451 Intuos Pro Mojave Touch but no pen Function

Postby wacom5 » Mon 25. Feb 2019, 09:54

Hi.
Start by making sure the pen is compatible with the tablet.
Test the eraser end of the pen and check the Driver diagnostics (Wacom Tablet Preferences > About > Diagnose)
For more troubleshooting, please contact our support - https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com


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