Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:

Why is the cursor on Windows a white dot or crosshairs?

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Pen switches to pen mode from trackpad mode

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Sat 9. Mar 2019, 17:12

Pen switches to pen mode from trackpad mode

Postby nowinhd » Sat 9. Mar 2019, 17:21

Hi, I have a One tablet and i was playing Overwatch with my drawing tablet (for some reason) but for some reason quite often during the game, my tablet switched from trackpad mode to pen mode (which doesnt work with overwatch). I have it set so that when i am using overwatch it uses trackpad mode, so it should work. Even though I have Overwatch selected, it still switches back to pen mode for some reason. Any idea why, and how to fix it?

Posts: 636
Joined: Tue 8. Aug 2017, 14:35

Re: Pen switches to pen mode from trackpad mode

Postby wacom5 » Mon 11. Mar 2019, 08:30

Can you please confirm:
  • Operating system version
  • Tablet mode number (CTL-XXX)
  • Driver version
If I understand correctly, you set the tablet to mouse mode for Overwatch and the setting works for awhile until it's reversed? Do you notice it changing after Alt+Tabing or something else? When the issue happens and you try to open the driver, do you have any error messages?
From what you describe looks like something is causing the driver to crash and revert to default settings.

Return to “Pen Tablets”