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Pen predictably losing connection?

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 3
Joined: Tue 12. Mar 2019, 00:26

Pen predictably losing connection?

Postby slorgim » Tue 12. Mar 2019, 01:00


I've been having this problem for months but I seem to have run into it a ton of times today and I'm getting frustrated.
My pen just stops working for a millisecond while drawing and I can't figure out why, how to fix it, and if i'm doing something wrong. I don't know what the problem is or if I'm describing it correctly.

gif of it in action: https://gyazo.com/4968f69473958a0ded93a7df56060307
in the gif above I'm in photoshop, the only program I use, with transfer off and just drawing in a circle at the same pressure. You can see the random areas where it disconnects during the drawing of each circle. this is affecting my business by adding extra delays to the work time (I sell art for a living).
I mentioned it being predictable only because it happens so often, and is usually triggered at the start of putting my pen down. I can recreate it like in the above gif, so it's not entirely random. All i do is lightly draw. Pressing very firmly down on the pen seems to not have this happen- it only happens when I'm drawing comfortably/lightly. Relatedly, I'll try to click things using the pen and only about 50% of the time does it actually click on what I'm trying to. I have to click multiple times to spark the chance that it registers I've pushed the pen to my tablet.

Windows 10 home 1803
64 bit

Intuos Pro M 2017
pth 660
Driver: 6.3.32

Photoshop CS6

Things I've done to try to fix it:
1) Changed out the pen nibs multiple times
2) Rebooted
3) Uninstalled the tablet
4) Reinstalled the newest drivers
5) Changed the pen settings themselves, doesn't fix the problem but can make it less noticeable. Changing the sensitivity to very sensitive/the most sensitive makes it so that the "blank" area that shows up when drawing, the part where the pen disconnects for that millisecond, shows up as a very faded color instead of totally blank.

Posts: 1095
Joined: Tue 8. Aug 2017, 14:35

Re: Pen predictably losing connection?

Postby wacom5 » Tue 12. Mar 2019, 10:36

Just to be sure you are aware, CS6 is no longer supported by Adobe so you might encounter some issues regardless. You should consider upgrading PS.

With that said, please disable Windows Ink from the Wacom driver.
Please check the steps to disable Windows Ink: https://forums.adobe.com/thread/2398372
Need immediate help? Contact our Support: https://support.wacom.com

Posts: 3
Joined: Tue 12. Mar 2019, 00:26

Re: Pen predictably losing connection?

Postby slorgim » Wed 13. Mar 2019, 03:32

Thank you for the information and help!

I looked through that thread. Windows ink was indeed enabled, so I followed the guides on that thread and disabled it both in my tablet settings as well as in windows. Then, I added in that .txt file like it advised.

I loaded up photoshop and it seemed different in a good way. I'll try it out for another few drawing sessions and see if the issue's gone!

Thanks again, I might look into trying out a newer version of photoshop.

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