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Intuos Pro M express keys dead

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Dimmh0000
Posts: 6
Joined: Sat 28. Jan 2017, 11:52

Re: Intuos Pro M express keys dead

Postby Dimmh0000 » Fri 10. Feb 2017, 12:30

and yeah, 100% related to resuming from sleep on 10 x64 ,each time after resuming from sleep the keys die

btc909
Posts: 1
Joined: Thu 12. Mar 2020, 20:19

Re: Intuos Pro M express keys dead

Postby btc909 » Thu 12. Mar 2020, 20:22

Intuos Pro L, pull the battery out, wait a minute. If you are running Windows 10 disable Sleep. Start / Gear / System / Power & sleep / Sleep set to Never.

oddball
Posts: 1
Joined: Sat 2. May 2020, 17:42

Re: Intuos Pro M express keys dead

Postby oddball » Sat 2. May 2020, 17:46

This same problem has happened to me. Was working perfectly last night. Updated driver last night, went to bed, come back today and left buttons and touch ring all dead, LEDs are off, but tablet still working and LEDs on tablet still on. Same as other reporting. I have a hard time believing this problem is not related to the update so I am attempting to reinstall with previous driver now. Will report back the result of this and curious if anyone has found a solution for this??

wacom5
Posts: 1243
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos Pro M express keys dead

Postby wacom5 » Thu 7. May 2020, 06:40

Just try restarting the driver using the Driver check from Wacom Desktop Center. WDC > Support > Driver check > Check > Restart driver

Windows might be preventing the driver from recovering from sleep properly.
Need immediate help? Contact our Support: https://support.wacom.com


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