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Intuos PRO and PSCC issue

Intuos, Intuos Pro, Bamboo, Graphire, etc.
TheNemus
Posts: 2
Joined: Tue 23. Apr 2019, 13:25

Intuos PRO and PSCC issue

Postby TheNemus » Tue 23. Apr 2019, 13:31

Hi guys,

here's my problem: usually while I'm drawing in PSCC my pen stops working well. Instead of drawing following my hand movements, it simply draws a straight line from where I start drawing to where I stop. Basically, it draws a geometrical chord. The only way I can temporarily solve this is tapping outside PS.
I have Intuos pro small size with updated driver, win10 e PS CC 2018.

Any idea?
Thank you

wacom5
Posts: 572
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos PRO and PSCC issue

Postby wacom5 » Wed 24. Apr 2019, 07:44

Hello and welcome.

The way you describe the issue seems like you are having issues with Windows Ink. Have you tried the steps here: https://forums.adobe.com/thread/2398372 ?

TheNemus
Posts: 2
Joined: Tue 23. Apr 2019, 13:25

Re: Intuos PRO and PSCC issue

Postby TheNemus » Wed 24. Apr 2019, 08:13

Thank you,

unluckily I've already disabled 'windows ink' option and set PSUserConfig.txt file with 'UseSystemStylus 0'. Those solved a lot of issues, but not this one...

wacom5
Posts: 572
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos PRO and PSCC issue

Postby wacom5 » Wed 24. Apr 2019, 08:37

Then something might be triggering the Shift Key on it's own. Not sure if Hardware or Software.
Do you have any ExpressKeys set to trigger the "Shift" modifier? Can you check in the Driver Diagnostics (Open driver settigns, click on "About" and then "Diagnose") check if buttons are being pressed when they shouldn't?


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