New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Wacom, this is ridiculous, not acceptable.

Intuos, Intuos Pro, Bamboo, Graphire, etc.
labgrafico
Posts: 1
Joined: Sat 28. Jan 2017, 23:25

Wacom, this is ridiculous, not acceptable.

Postby labgrafico » Sat 28. Jan 2017, 23:29

Hi Wacom, yes, it's me again, let's get a little serious, you have spent more than six months and taken more than 4 updates and hasn't been able to make my Intous Pro work properly in my iMac. Imagine that you buy a car from a company and the car turns off constantly, the radio turns on senseless, and when driving a door opens. Seriously, as a graphic designer I use my tablet every day and the operation of your driver is really frustrating. Again, more than six months and you haven't been able to get a driver that works, really?

I went back to update my driver to 6.320.8 and still fails, the click is stuck, drag selections and double click works arbitrarily. You solve one problem but add another, it's like being sick from the stomach, but the pill the doctor give you will relieve the stomach but it will give you headache. Is not acceptable.

Model Intous Pro PTH 651/K
iMac (27-inch, Late 2013) Mac OS Sierra 10.12.1

BensonCorner
Posts: 8
Joined: Fri 13. Jan 2017, 09:06

Re: Wacom, this is ridiculous, not acceptable.

Postby BensonCorner » Wed 1. Feb 2017, 11:10

Yes, i got exactly the same problems.
I'm so pissed off, to install/uninstall Drivers that don't work better, that i didn't even install the 6.3.20.8. And i'm sure it won't solve anything.
This is pathetic, absolutely terrible user experience specially for professionals using your products daily !!!
This Intuos pro will probably be my last purchase from Wacom due to those shitty drivers (After 18 years working on Intuos… Well done guys !)

wacom1
Posts: 575
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom, this is ridiculous, not acceptable.

Postby wacom1 » Mon 6. Feb 2017, 11:22

If you have a problem clicking and dragging in Sierra with the 6.3.20-8 driver, please try to open the mouse preferences and move the doubleclick speed slider to 'fast'. Then try again. We have noticed that a slow setting might cause penclick issues.

BensonCorner
Posts: 8
Joined: Fri 13. Jan 2017, 09:06

Re: Wacom, this is ridiculous, not acceptable.

Postby BensonCorner » Wed 8. Feb 2017, 08:45

6.3.20-11 driver is the same shit bag than the others, this is pure theft, i want my money back !

Drakkenciel
Posts: 3
Joined: Fri 6. Jan 2017, 15:51

Re: Wacom, this is ridiculous, not acceptable.

Postby Drakkenciel » Wed 8. Feb 2017, 14:09

wacom1 wrote:If you have a problem clicking and dragging in Sierra with the 6.3.20-8 driver, please try to open the mouse preferences and move the doubleclick speed slider to 'fast'. Then try again. We have noticed that a slow setting might cause penclick issues.


That solved my problem. Thank you :)

anteater03
Posts: 2
Joined: Sat 11. Feb 2017, 06:21

Re: Wacom, this is ridiculous, not acceptable.

Postby anteater03 » Sat 11. Feb 2017, 06:27

I'm glad that I'm not the only one frustrated with this issue! I had this same issue on older models (Intuos 3), and only about a month ago, purchased the Intuos Pro... and am running into the very same issues again.

The latest driver (6.3.20-11) didn't seem to fix it. The hack about the mouse speed doesn't work either, since the Pro doesn't come with that setting (touch pad, no mouse).

I've tried touching base with their contact support but have yet to get through. Any one with any other luck/ideas? Luckily, my older Intuos 4 is working fine, so I'm able to do work with that, but this is pretty unacceptable...

wacom1
Posts: 575
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom, this is ridiculous, not acceptable.

Postby wacom1 » Sun 12. Feb 2017, 15:54

MacOS has a setting for mouse doubleclick speed, but that is only visible, if ever a mouse was attached to the system. This is independant of a tablet: If you go to system preferences and there is no mouse prefrence panel, attach any USB mouse once. Then that preferences will be shown and can be opened and you can move the mouse doubleclick speed slider to 'fast'. (The setting still exists, if you remove the mouse.)

We are sorry that the influence of this hidden setting was not discovered earlier.

anteater03
Posts: 2
Joined: Sat 11. Feb 2017, 06:21

Re: Wacom, this is ridiculous, not acceptable.

Postby anteater03 » Tue 14. Feb 2017, 20:22

Thanks for pointing out that tip- it did help, and now I'm able to use my tablet again for the part.

There's a few things that still aren't working right. On some apps, I can't move a control. For example, spotify, I cannot drag the slider for volume, unless I hold one of the side buttons. It's quite odd..

Rockfax
Posts: 12
Joined: Fri 3. Mar 2017, 10:04

Re: Wacom, this is ridiculous, not acceptable.

Postby Rockfax » Fri 3. Mar 2017, 10:30

Setting the doubleclick to fast does help with this problem, but it certainly doesn't solve it. I am still getting random doubleclicks just not quite as many.

However this is only a workaround not a solution. Cranking the doubleclick speed up to 'fast' means that I can't actually doubleclick when I want to any more since my finger speed isn't fast enough. Occasionally I get lucky with a random doubleclick, or unlucky with a random quadruple click.

When combined with changes to the way the Pen operates that seem to have appeared recently, I am only one or two frustrating session away from retuning to an Apple mouse after years of using a Wacom tablet.

Alan

wacom1
Posts: 575
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom, this is ridiculous, not acceptable.

Postby wacom1 » Sun 5. Mar 2017, 17:30

I agree, this option is a workaround for the problem and it needs to be examined by engineering. However, I am not sure that much can be done about it: the os requires that information to position the screen pointer is passing through the mouse event queue. Thus mouse settings can have side-effects on other devices controlling the screen pointer. (Since Apple has revamped the mouse handling in Sierra, it has more such side-effects.) - I am not sure that you have to move the slider all the way to 'fast' to avoid the clicking problem. If you are using a mouse, I suggest to try some lower settings.


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