NEW tablet driver 6.3.23-3 for OSX released. For release notes use the link below the driver on the download page. Fixed: Problem mit modifiers on keyboard in combination with pentip, accidential double-clicks etc.

New version for for Windows 6.3.23-1: Fixed various problems - zooming with expresskeys, 'driver not responding' error message and others.

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom Cintiq Pro 13” or 16”, please update the tablet pen firmware to version to address this issue. The update is now available via the Wacom Desktop Center application on your computer.
There is now also such a firmware update for MobileStudio Pro for this issue.

Wacom, this is ridiculous, not acceptable.

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Tue 4. Apr 2017, 09:58

Re: Wacom, this is ridiculous, not acceptable.

Postby magicmelz » Tue 4. Apr 2017, 10:28

hi all,

I could only confirm the sufferings of my fellows in misery.

I try to run a wacom Intuos 4 under MAC OS Sierra 10.12.3 and I got the same issues like non working clicks, random items being highlighted as well as up to 50 windows opened casually e.g. in indesign while clicking elsewhere. the support from wacom works as well as their products - updates are timewasting while replacing one problem by another. one of these new drivers even managed my system to crash.

meanwhile Im really fed up with wacom and I try to roll back to mouse use to restore my workflow. but after working for over 10 years with wacom products its really a hard way to go. but I no longer believe in this company fixing their problems.


Posts: 1
Joined: Wed 5. Apr 2017, 02:02

Re: Wacom, this is ridiculous, not acceptable.

Postby hankxu008 » Wed 5. Apr 2017, 02:05

My Intuos Pen and Touch Medium also has not been working correctly on Sierra. Pen works fine but touch is simply unusable even after installing the newest 6.3.21-5 driver for Mac. It seriously lags and has no touch gestures...

Posts: 400
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom, this is ridiculous, not acceptable.

Postby wacom1 » Wed 5. Apr 2017, 17:01

We are sorry if you have trouble with some functions under Sierra. We recommend to set the doubleclick speed slider for the OSX mouse fast or one step lower. Screen pointer data has to pass through the system mouse data handling - and unfortunately Apple is frequently changing this handling. When the team adjusts the driver for OSX 10.12.3, Apple updates to 10.12.4 with more mouse handling changes that affect tablets (and delays the next driver release).

Posts: 2
Joined: Thu 13. Apr 2017, 14:51

Re: Wacom, this is ridiculous, not acceptable.

Postby djeeks44 » Thu 13. Apr 2017, 15:09

It's not only a problem in Sierra. I updated the driver for my Intuos Pro S from 6.3.15 to 6.3.21 in El Capitan.
After that it was mostly impossible to enter the dock direct (must wait some seconds).
Photoshop actions gives after 5 seconds the actual preview. The MacBook Pro 15" (2015) is heating up by doing nothing.
Not possible to work. Uninstalled 6.3.21 and installed 6.3.15 again to work.
Indeed a shame Wacom! I did not replace my bamboo to get these problems (like the others)

Posts: 1
Joined: Tue 20. Jun 2017, 03:27

Re: Wacom, this is ridiculous, not acceptable.

Postby Atzok12 » Tue 20. Jun 2017, 03:44

I'm one more crash from returning this piece of junk. Blue tooth connectivity randomly drops connection during use and forget about using it once pic goes into sleep mode. I have to restart the windows Wacom service several times to get it to work.

I contacted customer support thy had me delete out driver and reinstall. That made it worse now programs will randomly crash as well as the tablet is still dropping blue tooth connection.

I could have bought a cheep knock off brand and had less troubles.

Posts: 5
Joined: Wed 28. Jun 2017, 14:12

Re: Wacom, this is ridiculous, not acceptable.

Postby NoLooseEnds » Thu 29. Jun 2017, 13:13

I made a new thread before I saw this. There is some research/info in there.


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