Wacom Customer Support page: https://support.wacom.com/

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you are not able to register, please use the trial version of the software below and try to register again at a later date.
Wacom Drivers:
March 2018: New driver released for Windows (6.3.33-3) and Mac (6.3.33-5). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Touch not working correctly after Driver 6.3.33-5 update for Mac:

Mac OS 10.14 Mojave:
Upgrading to Mac OS 10.14 Mojave? A new Mac OSX security feature requires some additional changes to run the Wacom Driver correctly. Please see the instructions found on our support page here. Also, If you have any issues, please try a clean driver install. Follow the steps here.

Pen pressure goes to maximum when CPU usage goes up

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Wed 1. May 2019, 13:51

Pen pressure goes to maximum when CPU usage goes up

Postby IReimy » Wed 1. May 2019, 14:21

I think I discovered the problem that is happening with my brand new CTL-472. I've looked on many other forums to get this problem fixed, but none of those "fixes" work. It seems like the pen pressure jumps to maximum for 1 or 2 seconds when a process uses a good amount of CPU randomly. Everytime this problem occurred, I immediately looked at the Task Manager and it appeared like the Wallpaper Engine software I had running in the background would consume 20-30% of my CPU when the wallpapers changed automatically. Now I realized this problem maybe occurring not only because of Wallpaper Engine, but because of random CPU usage by any other program running on my computer. Can it somehow be fixed permanently?

- I'm using Paint Tool Sai;
- I updated the drivers yesterday;
- The pressure only goes back to normal when I stop drawing and press again;
- Not only the pressure goes to max, but it looks like the pen detection glitches a little like it's freezing or not responding correctly to my hand movement.

Posts: 149
Joined: Tue 29. Nov 2016, 09:49

Re: Pen pressure goes to maximum when CPU usage goes up

Postby wacom4 » Fri 3. May 2019, 14:39

Did you check the diagnose to rule out an issue with the hardware?
https://www.wacom.com/en-de/support/?gu ... Id=001-668

Then please check if this happens in other software...

Return to “Pen Tablets”