New driver posted for Mac, version 6.3.25 now supporting OSX High Sierra. Windows driver is still 6.3.24. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Driver 6.3.19-6 - STILL BUGGY

Intuos, Intuos Pro, Bamboo, Graphire, etc.
fingersmaloy
Posts: 2
Joined: Wed 25. Jan 2017, 07:12

Re: Driver 6.3.19-6 - STILL BUGGY

Postby fingersmaloy » Wed 25. Jan 2017, 07:17

First-time poster here. Just want to add my voice to the list of people facing driver issues. As others have described, my pen stops responding in certain apps--namely Clip Stuiod--after brief periods of use. I'm on Mac OS Sierra and using a Wacom Intuos Pen & Touch. Very disappointed that my new tablet isn't working properly.

Also, the Wacom Desktop Center indicates that there is a new driver update, 6.3.20-8 (I'm currently on 6.3.19-10), but every time I try to download the update, it downloads the whole thing but thing gives me an error message upon attempting to install. Anyone else having this? I can't update the faulty driver. Very frustrating!! Would appreciate some form of acknowledgement and action from Wacom.

wacom1
Posts: 494
Joined: Tue 29. Nov 2016, 09:46

Re: Driver 6.3.19-6 - STILL BUGGY

Postby wacom1 » Wed 25. Jan 2017, 07:54

What error do you get ? Make sure to uninstall the previous driver first, then installation should run fine - so far we are not aware of an installation issue with this version (though the installation may stop if your OSX version is too old and not anymore supported.)

fingersmaloy
Posts: 2
Joined: Wed 25. Jan 2017, 07:12

Re: Driver 6.3.19-6 - STILL BUGGY

Postby fingersmaloy » Thu 26. Jan 2017, 22:58

Oh, haha, I guess that was it, sorry. Got a little confused because I was notified of the driver update by way of the Wacom Desktop Center, but apparently that had to be uninstalled in order to successfully download the update?? Or I don't know, but in any case it worked. No problems with the latest driver so far, but I've only spent about three hours with it.

For reference, the message I had been getting didn't have a proper error code or anything, it just kept telling me I needed to restart and try again.

Thanks for responding!

stormcrow704
Posts: 2
Joined: Thu 12. Jan 2017, 01:34

Re: Driver 6.3.19-6 - STILL BUGGY

Postby stormcrow704 » Fri 27. Jan 2017, 13:51

I went back to previous drivers, I believe I started with 6.3.11 and installed up to 6.3.17. Windows 7 64 bit. They work but opening photoshop gives me an error message "driver version mismatch" and the pen settings stop working.

To be clear, 6.3.19 and 6.3.20 the pen doesn't work at all. Right now I am assuming Wacom has ceased supporting windows 7 but I can't get any real answers from customer support.

alainbe
Posts: 10
Joined: Tue 3. Jan 2017, 19:48

Re: Driver 6.3.19-6 - STILL BUGGY

Postby alainbe » Sat 28. Jan 2017, 15:45

Version 6-3-20-8 seems to have solved my problems under Mac OS Sierra (10.12.3).

NikitaS
Posts: 8
Joined: Fri 27. Jan 2017, 13:02

Re: Driver 6.3.19-6 - STILL BUGGY

Postby NikitaS » Mon 30. Jan 2017, 21:03

alainbe wrote:Version 6-3-20-8 seems to have solved my problems under Mac OS Sierra (10.12.3).


Hi! Do you have Shaky, Jittery, Wobbly, Jagged lines on you configuration in Photoshop?

wacom1
Posts: 494
Joined: Tue 29. Nov 2016, 09:46

Re: Driver 6.3.19-6 - STILL BUGGY

Postby wacom1 » Tue 31. Jan 2017, 08:06

This is caused by a known problem of OSX 10.12.x. A bug has been filed with Apple. - If your tablet model supports it, try driver version 6.3.17.

NikitaS
Posts: 8
Joined: Fri 27. Jan 2017, 13:02

Re: Driver 6.3.19-6 - STILL BUGGY

Postby NikitaS » Tue 31. Jan 2017, 11:16

wacom1 wrote:This is caused by a known problem of OSX 10.12.x. A bug has been filed with Apple. - If your tablet model supports it, try driver version 6.3.17.


Driver 6.3.17. to have solved the problem with jittery lines in Photoshop.

But appeared new problem. I have hot key "Spaсe" on my pen and it does not work now :(

gabrielcardial
Posts: 2
Joined: Thu 12. Jan 2017, 13:59

Re: Driver 6.3.19-6 - STILL BUGGY

Postby gabrielcardial » Tue 31. Jan 2017, 22:21

Even after the last driver (6.3.20-8) my pen continues to freeze. I even recorded a video to demonstrate the problem (in portuguese - brazil).

Link: https://www.youtube.com/watch?v=wl0cxF8OqJc

alainbe
Posts: 10
Joined: Tue 3. Jan 2017, 19:48

Re: Driver 6.3.19-6 - STILL BUGGY

Postby alainbe » Wed 1. Feb 2017, 15:22

NikitaS wrote:
alainbe wrote:Version 6-3-20-8 seems to have solved my problems under Mac OS Sierra (10.12.3).


Hi! Do you have Shaky, Jittery, Wobbly, Jagged lines on you configuration in Photoshop?


No, the problem I had was that the pen stopped responding after pressing a smartkey or a pen button. I have been using my tablet with the latest driver without any problem for a few days now.

Still puzzled by the time it took Wacon to sort it out and the number of buggy versions they came up with...


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