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Unable to install driver on Windows 10 machine

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Curiousjeff
Posts: 3
Joined: Tue 14. Feb 2017, 16:16

Unable to install driver on Windows 10 machine

Postby Curiousjeff » Tue 14. Feb 2017, 21:03

I cannot install any of the latest Wacom driver on my Windows 10 PC for my Intuos 3.

WacomTablet_6.3.14-1
or
WacomTablet_6.3.15-3

After download, the files uncompressed to a folder, I get a request to accept "tablet service deployer/undeployer" and then the installations stops, with no warning of any kind.

No files or driver are installed. It just quits with no warning.

I removed and re-installed Microsoft Visual C++ 2015 redistributable
Stopped my Norton anti-virus

But that did not help.

On the same computer, I have a dual boot with Windows 7. With Windows 7, the driver installed fine.

Any idea ?

Thanks,
Jeff

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Unable to install driver on Windows 10 machine

Postby wacom1 » Wed 15. Feb 2017, 14:45

Intuos3 is such an old model, it is not anymore supported in current drivers, but 6.3.15 should be fine. - Is that a fresh Win10 installation or update from previous Windows with an earlier driver installed ? I guess there is some piece of an older driver on the system. Unplug the tablet, uninstall the driver, restart and then install the driver again. Next would be a look into the install.log file (in \Program Files\Tablet) to see what goes wrong.


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