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Intuos Pro 5 M (touch) won't start anymore

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Fri 17. Feb 2017, 14:49

Intuos Pro 5 M (touch) won't start anymore

Postby tonyS27 » Fri 17. Feb 2017, 15:00

Hi there,

Since this morning my Intuos pro 5 is not starting anymore!
I tried another cable and it doesn't help. It just won't start.
My tablet is 3 years old, I haven't use it crazy, I didn't drop it or damage it...
It was working fine yesterday, and now it's not starting. Nothing happened in between.

Doesn't anyone had this problem? Can it be fixed, or is it just dead?
If it's dead can wacom fix it after the warranty ran out? How much would that cost?

I use my intuos in my work and I'm just starting a new project, so I'm stuck :(
Any answer & advice welcome!



Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos Pro 5 M (touch) won't start anymore

Postby wacom1 » Sun 19. Feb 2017, 12:32

If the LED is not coming on, try other USB port, if possible another computer and cable. If it remains dead, contact technical support for the possibility of a repair.

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