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problem with intuos 5 touch install

Intuos, Intuos Pro, Bamboo, Graphire, etc.
pierredev
Posts: 2
Joined: Tue 21. Feb 2017, 21:22

problem with intuos 5 touch install

Postby pierredev » Tue 21. Feb 2017, 21:49

hi
i tried to update the driver for my intuos 5 touch but the process stops before it ends. A failure message opens telling "api-ms-win-crt-runtime-l1-1-0.dll " is missing on my computer.
I have already removed older drivers and wacom utilities, so i can't use my tablet anymore.
Do someone have a solution ?
Thanks

ps : sorry for my english ;-)

wacom1
Posts: 897
Joined: Tue 29. Nov 2016, 09:46

Re: problem with intuos 5 touch install

Postby wacom1 » Wed 22. Feb 2017, 08:16

This is a Windows runtime file included with Windows updates. Please make sure that your Windows is fully updated, then try again. You can also check the MS support knowledge base under https://support.microsoft.com/de-de/kb/2999226 for that.

pierredev
Posts: 2
Joined: Tue 21. Feb 2017, 21:22

Re: problem with intuos 5 touch install

Postby pierredev » Wed 22. Feb 2017, 15:03

Thanks, i made a full update of my system (windows 7, 64 bits) , as you told, then i tried again to load an updated driver for my intuos5 and... it works !!!!! :-)
before this, the driver used to crash quite often, that's the reason why i wanted to update this. I hope it will be OK now.
Thanks a lot !


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