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Touch setting is missing

Intuos, Intuos Pro, Bamboo, Graphire, etc.
TeeKay
Posts: 1
Joined: Sun 26. May 2019, 15:13

Touch setting is missing

Postby TeeKay » Sun 26. May 2019, 15:34

I bought Wacom Intuos Medium Bluetooth and when I tried to customise setting to my needs I found that "touch settings" is missing. As I know all Intuos models should have touch setting so that shouldn't be the case. For me very important feature because I am using two fingers for zooming and rotating canvas a lot. Anybody having a same issue or maybe know where is the problem.

I am using Mac OS Mojave 10.14.5 and the latest drivers for Wacom Intuos.

wacom5
Posts: 1055
Joined: Tue 8. Aug 2017, 14:35

Re: Touch setting is missing

Postby wacom5 » Mon 27. May 2019, 09:06

Hello,
Can you please confirm the model number of your Intuos?
The latest Wacom Intuos models do not have Touch Input - https://www.wacom.com/products/pen-tablets/wacom-intuos#Specifications
Need immediate help? Contact our Support: https://support.wacom.com

Lucena
Posts: 1
Joined: Sun 9. Jun 2019, 14:45

Re: Touch setting is missing

Postby Lucena » Sun 9. Jun 2019, 14:54

Hello, what a disappointment, they launch a new product with less functionality... My model is the CTL-4100, does it have how to unlock the touch? Is the limitation hardware or software?
Can you tell me which models have this functionality?

wacom5
Posts: 1055
Joined: Tue 8. Aug 2017, 14:35

Re: Touch setting is missing

Postby wacom5 » Tue 11. Jun 2019, 08:48

The Wacom Intuos 2017 does not have a touch sensor. It's not possible to enable this via software or firmware.
More info here: https://www.wacom.com/en-de/support?guideId=008-093

If you really need a device with touch, look at the Wacom Intuos Pro line: https://www.wacom.com/en-de/products/pen-tablets/wacom-intuos-pro
Need immediate help? Contact our Support: https://support.wacom.com


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