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Input lag intuos PTH-660 Bluetooth MacOs

Intuos, Intuos Pro, Bamboo, Graphire, etc.
MikhailNaumovich
Posts: 5
Joined: Tue 28. May 2019, 04:36

Input lag intuos PTH-660 Bluetooth MacOs

Postby MikhailNaumovich » Tue 28. May 2019, 05:19

Hello. I have MacBook Pro 2015. Mojave 10.14.5. Wacom Driver 6.3.34-2. There is the problem with input lag when I connect tablet via bluetooth. I see this lag only when using pen or eraser, if i try to move my finger on the touch screen it work without lag. Via wire connection the tablet work perfectly. I tried clean driver install and Disable\Enable "wacomTouchDriver" in System preferences but it doesn't work. Bluetooth work correctly -50dmb. I tried to install last version Wacom Driver but still not working. I had Wacom Intuos5 Touch Small Pen Tablet (PTH450) and there was no lags. Could you help me to figure out the problem please.

wacom5
Posts: 909
Joined: Tue 8. Aug 2017, 14:35

Re: Input lag intuos PTH-660 Bluetooth MacOs

Postby wacom5 » Tue 28. May 2019, 09:06

Hello.
Did you already run all the firmware updates if you have any available?
What is the exact RSSI value you are getting? -50dbm is at the limit so try to move the tablet closer to the device. The closer the RSSi is to 0 the better.
I you probably already saw this but just in case - Please check these articles:
https://www.wacom.com/en-de/support?guideTitle=How-to-optimize-Bluetooth-performance-with-Wacom-Tablets&guideId=003-302
and
https://support.apple.com/en-us/HT201542
Need immediate help? Contact our Support: https://support.wacom.com

MikhailNaumovich
Posts: 5
Joined: Tue 28. May 2019, 04:36

Re: Input lag intuos PTH-660 Bluetooth MacOs

Postby MikhailNaumovich » Sun 12. Jan 2020, 08:01

Hello. Finally i figure out that my touch screen work with input lag too. The connection RSSI always from -51 to -62 dbm but tablet very close to my laptop. I change the laptop to another Macbook pro 2016 and still have the same problem but if i try to connect via bluetooth on Windows it works perfect without input lag.. All drivers and firmware are up to date.

wacom5
Posts: 909
Joined: Tue 8. Aug 2017, 14:35

Re: Input lag intuos PTH-660 Bluetooth MacOs

Postby wacom5 » Mon 13. Jan 2020, 08:57

-51 to -62 is a bit too high. Seems like you have quite a lot of interference with your Macs. Are you using other Wireless devices nearby the Mac Computers?
Need immediate help? Contact our Support: https://support.wacom.com

MikhailNaumovich
Posts: 5
Joined: Tue 28. May 2019, 04:36

Re: Input lag intuos PTH-660 Bluetooth MacOs

Postby MikhailNaumovich » Tue 14. Jan 2020, 17:16

I don't have any other wireless devices around laptop. I also checked again on windows system and figured out that have same lag....

MikhailNaumovich
Posts: 5
Joined: Tue 28. May 2019, 04:36

Re: Input lag intuos PTH-660 Bluetooth MacOs

Postby MikhailNaumovich » Tue 14. Jan 2020, 21:40

One more problem with my tablet. Mac Os Catalina 10.15.2. When i open any application like photoshop\zbrush\blender\ or other and my processor start getting hot, i see mouse lag. The cursor moving with stops (not smooth). When the temperature getting down lags are disappear. It works like that only on a tablet. If i try use touch pad or mouse, there are no lags at all
.

wacom5
Posts: 909
Joined: Tue 8. Aug 2017, 14:35

Re: Input lag intuos PTH-660 Bluetooth MacOs

Postby wacom5 » Wed 15. Jan 2020, 08:27

Those might be two separate issues. Could you please contact our support so they can collect more details?
https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com

MikhailNaumovich
Posts: 5
Joined: Tue 28. May 2019, 04:36

Re: Input lag intuos PTH-660 Bluetooth MacOs

Postby MikhailNaumovich » Wed 15. Jan 2020, 13:31

Ok. Thank you. Today i've fixed my second issue with cursor lagging by downgrading wacom driver to 6.3.37-2. Before i had 6.3.38-3


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