Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Pen not working after Mac OSX update June 2019:

Why is the cursor on Windows a white dot or crosshairs?

Mac OS 10.15 Catalina Beta:

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

Intuos Pro Express Keys NOT working

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Mon 3. Jun 2019, 18:56

Intuos Pro Express Keys NOT working

Postby Jdebobadilla » Mon 3. Jun 2019, 19:09

I have a pro with high Sierra 10.13.6 installed and photoshop cc 2018 version 19.0 And I use an Intuos pro with all drivers installed and up to date.
Since the first day I got the tablet I have not been able to use the express keys with any of the Apps. I have programmed all the keys for photoshop and will not work. Please somebody help me with this issue because it is costing me time and money.

Yes I have done an absolute clean up and reinstalled and same problem.

Posts: 711
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos Pro Express Keys NOT working

Postby wacom5 » Tue 4. Jun 2019, 13:07


Please open the Wacom Tablet Properties, click on "About" and then "Diagnose". Press all the side buttons and check if you have a response in the Diagnose panel.

If you do, even though you already re-installed the driver before, please follow the steps here: https://www.wacom.com/en-de/support?guideId=002-235

If you don't, please contact support - https://support.wacom.com

Return to “Pen Tablets”