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Intuos Pro Express Keys NOT working

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Jdebobadilla
Posts: 2
Joined: Mon 3. Jun 2019, 18:56

Intuos Pro Express Keys NOT working

Postby Jdebobadilla » Mon 3. Jun 2019, 19:09

Hello,
I have a pro with high Sierra 10.13.6 installed and photoshop cc 2018 version 19.0 And I use an Intuos pro with all drivers installed and up to date.
Since the first day I got the tablet I have not been able to use the express keys with any of the Apps. I have programmed all the keys for photoshop and will not work. Please somebody help me with this issue because it is costing me time and money.

Yes I have done an absolute clean up and reinstalled and same problem.

wacom5
Posts: 797
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos Pro Express Keys NOT working

Postby wacom5 » Tue 4. Jun 2019, 13:07

Hello.

Please open the Wacom Tablet Properties, click on "About" and then "Diagnose". Press all the side buttons and check if you have a response in the Diagnose panel.

If you do, even though you already re-installed the driver before, please follow the steps here: https://www.wacom.com/en-de/support?guideId=002-235

If you don't, please contact support - https://support.wacom.com

Jdebobadilla
Posts: 2
Joined: Mon 3. Jun 2019, 18:56

Re: Intuos Pro Express Keys NOT working

Postby Jdebobadilla » Sun 1. Dec 2019, 20:04

Hello again,

I have uninstalled and reinstalled all drivers and tried everything and still hace issues with the express keys not working with any of the apps i program them to work with.

Please help

wacom5
Posts: 797
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos Pro Express Keys NOT working

Postby wacom5 » Mon 2. Dec 2019, 15:52

Did you contact our support?
https://support.wacom.com


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