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Keyboard commands stop working within Photoshop when Wacom PHT-651 is connected via USB.

Intuos, Intuos Pro, Bamboo, Graphire, etc.
martinn
Posts: 1
Joined: Fri 7. Jun 2019, 15:28

Keyboard commands stop working within Photoshop when Wacom PHT-651 is connected via USB.

Postby martinn » Fri 7. Jun 2019, 15:50

Hi,

Working with Photoshop/Lightroom CC everyday with a Intuos Pro M PTH-651 connected via USB to my Macbook Pro. Running this setup a couple of years without a problem - super satisfied!

But...today I ran in to a big problem. When using, for example, the stamp tool and press ALT to choose a what part of the picture to take info from the cursos starts flickering/nothing happens. Completely random.. Same thing when using the Pen-Tool I cant use alt and/or cmd, all "tools" that has a feature connected to a keyboard command stop working.
The cursor is either flickering very quick changing from "Paint Bucket Tool" to "Color Picker" pressing ALT as an example - and sometimes nothing is happening.

I have:
- Restarted the Macbook Pro
- Trippel Checked I have the latest driver on my Wacom
- Running Latest Photoshop CC
- Have allowed Wacom within "Security.." in the Mac setting menu.


Anybody els having this problem? It happen today after restarting my computer - no new program, plugins etc installed

Please help - I have a retouch job thats needs to be done..tonight :(

Thanks in advance!
Martin

wacom5
Posts: 739
Joined: Tue 8. Aug 2017, 14:35

Re: Keyboard commands stop working within Photoshop when Wacom PHT-651 is connected via USB.

Postby wacom5 » Tue 11. Jun 2019, 09:20

Hi,

Did you also change / update the security settings for Photoshop? https://helpx.adobe.com/photoshop/kb/photoshop-and-macosmojave.html
Please make sure you followed all the steps listed here:
https://www.wacom.com/en-de/support?guideId=015-478
and here:
https://www.wacom.com/en-de/support?guideId=015-338


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