Wacom Customer Support page: https://support.wacom.com/

Pen not working after Mac OSX update June 2019:

Why is the cursor on Windows a white dot or crosshairs?

Wacom Drivers:
Latest driver released for Windows (6.3.35-3) and Mac (6.3.35-2). Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

solution wacom intuos4 pen missing pointer

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 2
Joined: Mon 3. Jun 2019, 11:42

pen intuos 4M, nib suddenly stopped working

Postby mark13 » Sat 8. Jun 2019, 11:11

Hi, I have an INTUOS 4M and the pen nib suddenly stopped working
I can not see the nib pointer, but i can see just the eraser pointer, on the back of the pen and works as a mouse pointer.

I have windows 10, feature update to Windows 10, version 1809 x64 2019-05

Windows recognizes the tablet when plugged in USB (setting>device>bluethooth e other devices)
and I can see a blue light on the tablet blink when i move the eraser pen on tablet.
Instead in "wacom desktop center" I read "no device connectted"

I tried to:
restart service
uninstal/reinstall old driver
uninstal/reinstall last updated driver
change USB
change USB cable
reinstall win 10 on a new ssd
tried tablet on a notebook with Win 7

Need help pls.
Thanks in advance.

Posts: 2
Joined: Mon 3. Jun 2019, 11:42

solution wacom intuos4 pen missing pointer

Postby mark13 » Sun 9. Jun 2019, 11:22

Hi, I found the solution of my problem. A wire was disconnetted near the nib.

Posts: 642
Joined: Tue 8. Aug 2017, 14:35

Re: solution wacom intuos4 pen missing pointer

Postby wacom5 » Tue 11. Jun 2019, 08:53

That matches the symptoms of the issue. If you are looking for a replacement pen, search for the Wacom Grip Pen - KP501E01 or KP-501E01

Return to “Pen Tablets”