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Right Press behaving as Right Click for past week or two

Intuos, Intuos Pro, Bamboo, Graphire, etc.
jonbondy
Posts: 4
Joined: Thu 20. Jun 2019, 21:39

Right Press behaving as Right Click for past week or two

Postby jonbondy » Thu 20. Jun 2019, 21:42

I routinely press the right mouse button down to drag files from one folder to another, or to rotate an object in a 3D viewer. This has worked for years. Suddenly, in the past few weeks, this no longer works reliably. I often get right click (not press) context menus popping up when they did not do this in the past. I have Windows Ink off. I am running Windows 10.

Anyone else seeing this problem? Any solutions?

wacom5
Posts: 772
Joined: Tue 8. Aug 2017, 14:35

Re: Right Press behaving as Right Click for past week or two

Postby wacom5 » Mon 24. Jun 2019, 09:48

Hello.
Which Wacom device and which Wacom driver do you have currently installed?
Could you describe the issue a bit better so I can try to reproduce?

jonbondy
Posts: 4
Joined: Thu 20. Jun 2019, 21:39

Re: Right Press behaving as Right Click for past week or two

Postby jonbondy » Mon 24. Jun 2019, 12:47

Device is PTK-640 with a KC-100-00 mouse. Driver is 6.3.33-3. Windows is 10 Pro fully patched for 64 bit AMD. I can't find a current version number for Windows in the control panel. Since this started a few weeks ago, I suspect some kind of Windows update interference.

Thank you!

Jon

wacom5
Posts: 772
Joined: Tue 8. Aug 2017, 14:35

Re: Right Press behaving as Right Click for past week or two

Postby wacom5 » Tue 25. Jun 2019, 09:05

Hi,
Please make sure you update the driver.
If that doesn't work, contact our support - https://support.wacom.com
The issue might be your mouse (KC-100). We have seen this issue a few times with this device.

jonbondy
Posts: 4
Joined: Thu 20. Jun 2019, 21:39

Re: Right Press behaving as Right Click for past week or two

Postby jonbondy » Mon 1. Jul 2019, 21:46

I updated to the latest driver and everything stopped working. I had to revert to the older driver.

The mouse worked fine for a year or more and now is suddenly not working (in this one specific way). The mouse did not change. The tablet did not change. The driver did not change. The only thing that could have changed is Win 10. My main problems have to do with dragging selected objects with the right mouse button between Windows Explorer windows. I suspect that this is a Microsoft bug, which we will have to work around.

I cannot create a support ticket, because the web site requires information from me; but when I give it, the web site says the data is wrong. The web site is wrong.

I will have to call Wacom in the US and speak to someone in order to create a ticket.

Thank you

jonbondy
Posts: 4
Joined: Thu 20. Jun 2019, 21:39

Re: Right Press behaving as Right Click for past week or two

Postby jonbondy » Wed 10. Jul 2019, 13:21

It turns out that the problem had nothing to do with Windows or the drivers. I took the mouse apart and cleaned it and it works fine again.

Thanks for your help!

Jon


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