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Pen not working after Mac OSX update June 2019:
http://forum.wacom.eu/viewtopic.php?f=11&t=4011

Why is the cursor on Windows a white dot or crosshairs?
http://forum.wacom.eu/viewtopic.php?f=11&t=4013#p8912

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https://www.wacom.com/en-us/support?guideId=015-916

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Pen not showing in wacom properties

Intuos, Intuos Pro, Bamboo, Graphire, etc.
RGAlien
Posts: 3
Joined: Tue 25. Jun 2019, 19:30

Pen not showing in wacom properties

Postby RGAlien » Tue 25. Jun 2019, 19:58

Hi guys,

My first post here. I was working in ZBrush and ZB went through an intense operation and gave me the spinning wheel of death, which is normal. When it came back to life I went to start sculpting again and my pen was dead. So I reinstalled the drivers and nothing. So I used Revo Uninstaller, did the scan, deleted everything, reinstalled the Wacom drivers and nothing! Looked at the properties and the pen is not showing up. The rest of the functions are working, the Tablet lights up, the buttons show up on the screen if I press them. But no pen in the properties to select the pen button functions. Wacom Professional Service is running so I restarted it and still nothing. First I've seen of this kind of problem. Any ideas?

Thx,
-Dave

wacom5
Posts: 681
Joined: Tue 8. Aug 2017, 14:35

Re: Pen not showing in wacom properties

Postby wacom5 » Wed 26. Jun 2019, 12:28

Hello and welcome.
Could you start by letting me know which Operating System, Wacom device model and Driver version?
When the pen contacts the device surface, do you see and LED light ups / bright stronger? If your pen has an eraser, does it also behave the same way?

RGAlien
Posts: 3
Joined: Tue 25. Jun 2019, 19:30

Re: Pen not showing in wacom properties

Postby RGAlien » Wed 26. Jun 2019, 16:16

Thx for the response,

it's win 10 pro, the Intuos4 (PTK-640) drivers 6.3.35
I tried 6.3.34 too and still nothing. Pen / eraser contact makes no difference. The LEDs are on, if I press one of the buttons on the tablet the on screen display comes on. That's as far as it will go. Weird, it was fine and just stopped suddenly after ZBrush was done thinking.

RGAlien
Posts: 3
Joined: Tue 25. Jun 2019, 19:30

Re: Pen not showing in wacom properties

Postby RGAlien » Wed 26. Jun 2019, 17:09

I just unplugged the tablet and plugged it back in and it works! The pen is now showing in the properties too. Sorry to bother you. I don't see where to mark this as solved, feel free to do so.

Thx again for the response

wacom5
Posts: 681
Joined: Tue 8. Aug 2017, 14:35

Re: Pen not showing in wacom properties

Postby wacom5 » Thu 27. Jun 2019, 07:31

Glad to hear. Have a good day.


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