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Mouse doesn't work with latest driver

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Epeorusjim
Posts: 5
Joined: Fri 6. Apr 2018, 15:06

Mouse doesn't work with latest driver

Postby Epeorusjim » Tue 16. Jul 2019, 22:41

With the latest driver update the mouse pointer quit working. The cursor shows up, but won't move.

(And by the way administrator, the pen cursor still shows up as a star regardless of the windows pen settings.)

wacom5
Posts: 1112
Joined: Tue 8. Aug 2017, 14:35

Re: Mouse doesn't work with latest driver

Postby wacom5 » Wed 17. Jul 2019, 12:33

Hello,

We have a bug with Mouse mode and Windows Ink. In order for Mouse mode to work, you will need to disable Windows Ink.

By default, the Wacom Mouse (KC-100) is set to Mouse mode so it will also be affected. In the Mapping tab, set the mouse to Pen mode.
Once this is done, turn off Windows Ink and switch back to Mouse mode. This should solve the problem for now.

As for the other issue, as mentioned in the article, we have an open ticket with Microsoft - https://www.wacom.com/en-de/support?guideTitle=Why-is-the-cursor-on-Windows-a-white-dot-or-crosshairs%3F-&guideId=015-661
Need immediate help? Contact our Support: https://support.wacom.com

Epeorusjim
Posts: 5
Joined: Fri 6. Apr 2018, 15:06

Re: Mouse doesn't work with latest driver

Postby Epeorusjim » Sun 21. Jul 2019, 03:16

Thanks, I'll give that a try when I get back into town...……

Jim

Epeorusjim
Posts: 5
Joined: Fri 6. Apr 2018, 15:06

Re: Mouse doesn't work with latest driver

Postby Epeorusjim » Sun 21. Jul 2019, 20:46

Wacom5,

I downloaded the latest driver that I was having a mouse problem with and then tried your suggestion. It didn't work. The mouse is still stuck and won't move. I hope Wacom gets there s..t together and fixes these bugs. I'll continue to use an old driver so at least the mouse works. Jeeze………….

wacom5
Posts: 1112
Joined: Tue 8. Aug 2017, 14:35

Re: Mouse doesn't work with latest driver

Postby wacom5 » Mon 22. Jul 2019, 10:08

This worked 100% for when when I tried it. Your issue may be different then. Please contact our support - https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com


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