Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
NOTE: Apple Released 10.15.1 which solves some of these issues. Please update as soon as possible.

Why is the cursor on Windows a white dot or crosshairs? [FIXED]:
https://www.wacom.com/en-de/support?guideId=015-661

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Drawing software:
If you wondering which software to choose, check the trial versions below:

S Pen makes drops like a dripping ink pen

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Tumbler
Posts: 3
Joined: Thu 1. Aug 2019, 16:47

S Pen makes drops like a dripping ink pen

Postby Tumbler » Thu 1. Aug 2019, 17:01

Hi,

a few months ago we bought a Wacom tablet, the new Intuos Pro XL (with the new Pro Pen 2) - Model: PTH-860.
All the time, all was fine. But since a week or so, the pen "drips". It sounds strange, but sometimes - randomizly - I set the pen on the surface of the tablet an get a thick "digital ink drop". That's crazy and makes me angry. Because it happens many dozen times a day!

Any idea what I can do?


Cheers
Tumbler

Notice: Windows 10 (64Bit), Latest Wacom drivers
Last edited by Tumbler on Fri 2. Aug 2019, 18:32, edited 1 time in total.

wacom5
Posts: 739
Joined: Tue 8. Aug 2017, 14:35

Re: S Pen makes drops like a dripping ink pen

Postby wacom5 » Fri 2. Aug 2019, 13:11

Hi,

I suppose you mean the Pro Pen 2 or are you using a different pen?
Can you clarify a bit better what is happening? Is the pen triggering strokes when not touching the surface?
I would recommend you to contact our support - [url]https ://support.wacom.com[/url]

Tumbler
Posts: 3
Joined: Thu 1. Aug 2019, 16:47

Re: S Pen makes drops like a dripping ink pen

Postby Tumbler » Sat 3. Aug 2019, 09:23

wacom5 wrote:I suppose you mean the Pro Pen 2 or are you using a different pen?


Pro Pen 2, yes. Sorry. ;)

wacom5 wrote:Can you clarify a bit better what is happening? Is the pen triggering strokes when not touching the surface?

No. If the pen touches the surface of the tablet, sometimes it makes big dots (like a damaged dripping ink pen). For example: I configured the pen in photoshop as brush with dot size 5. And then - sometimes - it happens, when the pen touches the surface it paints a big dot with size 20 (or so).

wacom5
Posts: 739
Joined: Tue 8. Aug 2017, 14:35

Re: S Pen makes drops like a dripping ink pen

Postby wacom5 » Mon 5. Aug 2019, 07:58

Have you tried disabling Windows Ink?
Please follow the instructions here: https://forums.adobe.com/thread/2398372

Tumbler
Posts: 3
Joined: Thu 1. Aug 2019, 16:47

Re: S Pen makes drops like a dripping ink pen

Postby Tumbler » Tue 6. Aug 2019, 07:33

wacom5 wrote:Have you tried disabling Windows Ink?
Please follow the instructions here: https://forums.adobe.com/thread/2398372

Uh ... thought, I disabled it months before. Hm ... I think the last wacom update reactivated it again. I will deactivate and test it again.

Thanks so far.


Return to “Pen Tablets”