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All tools acting as 'Move' tool in Photoshop on Mac OS

Posted: Tue 6. Aug 2019, 11:30
by DanMed
I've just got off the phone to Wacom support about a reoccurring but intermittent issue I'm having with my Wacom Intuos PTH-660 and Mac OS Mojave 10.14.5 and photoshop.

After a while of using photoshop with everything working as it's supposed to my Wacom just gives up and all the tools respond as if I have selected the Move tool. For example I'll click on the paint brush tool, on my mac trackpad, everything is working as it's supposed to, then I pick up my wacom pen and move it over the tablet, as soon as this happened the cursor switches to a move tool.

I've seen that people have been posting about this since last year and nobody seems to have found a solution (including Wacom support!!). They offered a temporary fix of deleting the Wacom prefs every time this happens, which is obviously not ideal when you're really busy and have loads of work to get though. Also you then have to reset everything back to how it was before the mystery issue kicked in.

Presumably others have had this issue? Has anyone else found a better work around that deleting the prefs?

I can't understand why Wacom hasn't solved this issue yet??

Re: All tools acting as 'Move' tool in Photoshop on Mac OS

Posted: Wed 21. Aug 2019, 11:16
by DanMed
Anyone who works for Wacom able to offer a solution for this issue? From what I've read online I'm not the only one with this issue. It's driving me nuts!

Re: All tools acting as 'Move' tool in Photoshop on Mac OS

Posted: Mon 9. Sep 2019, 09:48
by wacom5
Hi.
Can you please update to version 10.14.6? We had a customer with the same issue and updating the Operating System solved the issue.