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3ds max right-click problem

Intuos, Intuos Pro, Bamboo, Graphire, etc.
alfasmyrna
Posts: 3
Joined: Wed 25. Sep 2019, 08:16

3ds max right-click problem

Postby alfasmyrna » Wed 25. Sep 2019, 08:29

Hello there,

I have an Intuos Pro M and I am on windows 10. I am using wacom with 3ds max for more than 7 years.
3ds max, pen configuration:
lower pen button is configured to middle click
upper pen button is configured to right-click.

My problem is about the right-click configuration.
In 3ds max, while running an operation, right-clicking (without releasing the left-click), cancels the operation in progress.
But if you select an object and right-click (without running any transform operation), this opens the right-click menu.

This used to work fine with my wacom. But it stopped working. Now when I try to cancel an operation with right-click button, right click menu is opened instead of canceling the operation.
This is a major problem in my pipeline, please help as soon as possible.
Thanks
Alfa Smyrna

wacom5
Posts: 1061
Joined: Tue 8. Aug 2017, 14:35

Re: 3ds max right-click problem

Postby wacom5 » Wed 23. Oct 2019, 12:27

Hi,

Can you please confirm which driver version you are using? Does it still happen with the latest driver? https://www.wacom.com/en-de/support/product-support/drivers

When and how did it stop working? Was it after a driver update, or after an Operating System or other software update?
Need immediate help? Contact our Support: https://support.wacom.com

alfasmyrna
Posts: 3
Joined: Wed 25. Sep 2019, 08:16

Re: 3ds max right-click problem

Postby alfasmyrna » Thu 24. Oct 2019, 06:24

Hello again,

Thanks for the reply.
I am using the latest update 6.3.37-3.
Yes it happens with the latest driver as well.

Unfortunately I can't directly point the reason.
It may be a win 10 update. Compulsory win 10 updates frequently mess up with some settings and give me hard time with my wacom.


I am on windows 10. I am using 3ds max 2018.

wacom5
Posts: 1061
Joined: Tue 8. Aug 2017, 14:35

Re: 3ds max right-click problem

Postby wacom5 » Fri 25. Oct 2019, 13:25

Thank you for confirming.

Seems that rolling back to driver 6.3.34 (http://cdn.wacom.com/u/productsupport/drivers/win/professional/WacomTablet_6.3.34-3.exe) temporarily solves the problem but this is just a workaround. I have sent this info to the driver team and they will investigate further.
Need immediate help? Contact our Support: https://support.wacom.com

alfasmyrna
Posts: 3
Joined: Wed 25. Sep 2019, 08:16

Re: 3ds max right-click problem

Postby alfasmyrna » Wed 30. Oct 2019, 07:39

Hi there,
Thank you. I installed the previous driver and it is working again as you say.
So looking forward to hear from you for the new driver.

Wİsh you a nice day!
Alfa


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