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Wacom CTH-661 Mac OS 10.15 Catalina

Intuos, Intuos Pro, Bamboo, Graphire, etc.
jennap
Posts: 3
Joined: Mon 2. Dec 2019, 14:10

Wacom CTH-661 Mac OS 10.15 Catalina

Postby jennap » Mon 2. Dec 2019, 16:16

Hi!

After the update to Mac OS 10.15 my Wacom pen tablet isn't working properly anymore. I have model CTH-661, and tried to install the latest and older driver to make it work again but nothing works so far.
In my preferences I see 'Wacom' in the lower part, when I select this it says it can't sync because there is a problem with the driver. The light on the tablet is burning white, but as soon as the pen touches it, it turns orange.
The settings in Security and Privacy are as mentioned on the Wacom website. The tablet is authorized to control the computer.

I hope someone can tell me which driver I have to install and how to solve the problem that my computer doesn't recognize the pen tablet.

Thanks in advance!

Greets, Jenna

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom CTH-661 Mac OS 10.15 Catalina

Postby wacom5 » Tue 3. Dec 2019, 08:46

Hi,
The model CTH-661 is unfortunately not supported in Mac OS Catalina. It has not been supported since 10.13.

I would recommend you to consider upgrading your device and future proofing yourself. Please contact the support team if you need further advise - https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com

cth661LetMePaint
Posts: 2
Joined: Sat 7. Dec 2019, 17:25

Re: Wacom CTH-661 Mac OS 10.15 Catalina

Postby cth661LetMePaint » Sun 8. Dec 2019, 18:40

Have the same problem, Catalina will not recognise the tablet with Wacom software at all.

I’m currently investigating if I can get it to work with Python, but as for now I cannot get the pen event to fire, touch and click is good tough, its just the pen…
Thinking of brush upp my skills in C++ for this one but I’d rather paint when not at work!

Wacom, will you ever support CTH-661 with your driver on newer versions of MacOS?

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Wacom CTH-661 Mac OS 10.15 Catalina

Postby wacom5 » Mon 9. Dec 2019, 08:17

As I said in my previous post, the CTH-661 is not supported since Mac OS X 10.13. We will not add support for this or any other legacy device to any future driver.
Need immediate help? Contact our Support: https://support.wacom.com

jennap
Posts: 3
Joined: Mon 2. Dec 2019, 14:10

Re: Wacom CTH-661 Mac OS 10.15 Catalina

Postby jennap » Thu 12. Dec 2019, 14:26

I think it is a shame that this is the way to push customers to buy new products. The pen tablet works fine, it's not broken or something. That should be a compliment for your product, but you don't provide a driver that is up to date for both tablet and computer.. Not very sustainable Wacom!

thenickdude
Posts: 16
Joined: Fri 14. Feb 2020, 01:53

Re: Wacom CTH-661 Mac OS 10.15 Catalina

Postby thenickdude » Sat 15. Feb 2020, 00:56

I've fixed the bugs in Wacom's Bamboo driver that prevented it from loading on Catalina, give it a go:

https://github.com/thenickdude/wacom-driver-fix

jennap
Posts: 3
Joined: Mon 2. Dec 2019, 14:10

Re: Wacom CTH-661 Mac OS 10.15 Catalina

Postby jennap » Thu 27. Feb 2020, 16:53

Yes it's working again! Thanks a lot :D

brendal87
Posts: 1
Joined: Sun 29. Mar 2020, 00:45

Re: Wacom CTH-661 Mac OS 10.15 Catalina

Postby brendal87 » Sun 29. Mar 2020, 00:47

thenickdude you are a savior. It freaking worked. Now you have to cover your ass before this greedy company desides to pursure you.

LastMonth82
Posts: 1
Joined: Wed 15. Jul 2020, 03:02

Re: Wacom CTH-661 Mac OS 10.15 Catalina

Postby LastMonth82 » Wed 15. Jul 2020, 03:17

thenickdude THANK YOU. I registered only to thank you for the effort and a fantastic fix for my problem!
Tbh it's absolutely disgraceful for Wacom to just shrug and say "Just buy one of our newer products, we don't care" if all it took was some coding around some newer bugs they didn't ever care to look into and not some grave hardware incompatibility or something. I've been buying your products for the last 10 years, each properly registered and I never even received an email or a warning about this. This is just borderline planned obsolescence and I'm reporting you to the Bureau of Consumer Protection in my country.
Thank you thenickdude again and shame on you, Wacom. Really go screw yourselves.

hmonerris
Posts: 1
Joined: Tue 28. Jul 2020, 12:05

Re: Wacom CTH-661 Mac OS 10.15 Catalina

Postby hmonerris » Tue 28. Jul 2020, 12:08

thenickdude, also THANK YOU so much. Wacom, this is not fair. I am presenting this to Spanish Consumer Protection Organization FACUA. And also telling to al my designer fellows on my 13.000K twitter account


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