Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Wacom installation hangs on Sierra

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Jeanine
Posts: 1
Joined: Mon 13. Mar 2017, 06:55

Wacom installation hangs on Sierra

Postby Jeanine » Mon 13. Mar 2017, 07:06

Hi

I've got a Wacom Intuos 5 (PTH-850/K) that I'm trying to install onto a Mac, operating system is macOS Sierra 10.12. When it gets to the installation part, it just hangs on the 'Waiting for other installations to complete...' window forever, and then nothing happens from there on... Anyone got the same issue, and how do I get this Wacom installed?

Jeanine

wacom1
Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: Wacom installation hangs on Sierra

Postby wacom1 » Mon 13. Mar 2017, 08:10

Apparently you have other installations running that did not finish yet. I would restart OSX and try again and check in activity monitor, which other installations need to be finished (or stopped) first.


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