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Cursor lag Intuos S over Bluetooth on Mac OS Catalina

Intuos, Intuos Pro, Bamboo, Graphire, etc.
caveirarj
Posts: 2
Joined: Wed 15. Jan 2020, 19:56

Cursor lag Intuos S over Bluetooth on Mac OS Catalina

Postby caveirarj » Wed 15. Jan 2020, 21:18

I have a brand new CTL-4100WL for 1 week now. I'm migrating from the old classic Bamboo, since it does not work on MAC OS Catalina (iMac late 2019 21.5").
I was pretty satisfied with my Intuos S until I reach 100% of battery and decide to unplug the cable, using it over Bluetooth only. The behavior changes, and the cursor shows a clear delay on its tracking.
The tablet is very close to iMac, on same surface with no obstacles. All drivers and firmware are updated, since I started the setup from zero, doing everything asked by Wacom's software during install procedure.

Thanks

wacom5
Posts: 1138
Joined: Tue 8. Aug 2017, 14:35

Re: Cursor lag Intuos S over Bluetooth on Mac OS Catalina

Postby wacom5 » Thu 16. Jan 2020, 08:39

Hi. Welcome to the Wacom Forum.
Can you please check this and see if it helps: https://www.wacom.com/en-de/support?guideId=003-302
Need immediate help? Contact our Support: https://support.wacom.com

caveirarj
Posts: 2
Joined: Wed 15. Jan 2020, 19:56

Re: Cursor lag Intuos S over Bluetooth on Mac OS Catalina

Postby caveirarj » Sun 19. Jan 2020, 23:27

Hi Wacom, thanks for relying. I think everything is updated and well set here.

[img]https://i.ibb.co/8rg7J4w/teste.jpg[/img]
[img]https://i.ibb.co/Qp5YKpb/teste2.jpg[/img]

As said, both Mac and tablet are very close on the same table. Just more 2 devices paired with it, the natives Apple Mouse and Keyboard.

Thanks

wacom5
Posts: 1138
Joined: Tue 8. Aug 2017, 14:35

Re: Cursor lag Intuos S over Bluetooth on Mac OS Catalina

Postby wacom5 » Mon 20. Jan 2020, 08:27

Do you notice any improvement if you disconnect the mouse and the keyboard?
Need immediate help? Contact our Support: https://support.wacom.com


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