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"Hiccup" when trying to draw a line

Intuos, Intuos Pro, Bamboo, Graphire, etc.
nmerza
Posts: 1
Joined: Sun 19. Jan 2020, 02:44

"Hiccup" when trying to draw a line

Postby nmerza » Sun 19. Jan 2020, 02:55

Hello,

I've had this issue ever since I bought my Wacom Intuos Pro Medium. Whenever I try to draw a continuous line, I reach an area on the drawing surface where the cursor "hiccups" or jumps away from the intended path.

Please see the attached video:

https://imgur.com/a/k7bnkaq

Kind,

N

wacom5
Posts: 902
Joined: Tue 8. Aug 2017, 14:35

Re: "Hiccup" when trying to draw a line

Postby wacom5 » Mon 20. Jan 2020, 08:24

Hello,
There might be a problem with the pen sensor. You need to Contact Support for additional diagnosis and assistance.
https://support.wacom.com
Need immediate help? Contact our Support: https://support.wacom.com


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