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"Hiccup" when trying to draw a line

Posted: Sun 19. Jan 2020, 02:55
by nmerza
Hello,

I've had this issue ever since I bought my Wacom Intuos Pro Medium. Whenever I try to draw a continuous line, I reach an area on the drawing surface where the cursor "hiccups" or jumps away from the intended path.

Please see the attached video:

https://imgur.com/a/k7bnkaq

Kind,

N

Re: "Hiccup" when trying to draw a line

Posted: Mon 20. Jan 2020, 08:24
by wacom5
Hello,
There might be a problem with the pen sensor. You need to Contact Support for additional diagnosis and assistance.
https://support.wacom.com