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Unable to update firmware of my Intuos Pro - macOS Catalina

Intuos, Intuos Pro, Bamboo, Graphire, etc.
glhoste
Posts: 1
Joined: Sat 1. Feb 2020, 18:25

Unable to update firmware of my Intuos Pro - macOS Catalina

Postby glhoste » Sat 1. Feb 2020, 18:39

After installing the latest drivers (6.3.38-3) on macOS Catalina (10.15.3), everything seems to work fine except for a firmware update that show up in Wacom Desktop Center.
I can't install this firmware update, it downloads normally, then a image disk mounts on my desktop for a couple of second then unmount and the update is cancelled. I have checked many times that all permissions are setup following the instructions in the post for Catalina.
Is there a way to update the tablet firmware manually?

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Unable to update firmware of my Intuos Pro - macOS Catalina

Postby wacom5 » Mon 3. Feb 2020, 09:14

Hello,

There is no way to update the firmware manually, only through Wacom Desktop Center.

Which Intuos Pro version? Which firmware update is it? Are you connecting the Intuos Pro directly to your Mac or are you using a USB HUB or USB adapter? Do you have another computer you can try on?
Need immediate help? Contact our Support: https://support.wacom.com

MoseleMusic
Posts: 1
Joined: Sat 11. Apr 2020, 10:09

Re: Unable to update firmware of my Intuos Pro - macOS Catalina

Postby MoseleMusic » Sat 11. Apr 2020, 10:16

Hi there

I'm having the exact same problem.
I got a MacBook Pro Catalina 10.15.4 with the latest Driver installed. It's a Intuos Pro Medium (bought in 2017) with a USB C HUB. I've tried with a USB C cable. Still not working.
I've tried to update the firmware via my MacBook Air which has USB 2 but didn't work either. (same driver and OS)

Thanks for the help.

calmac
Posts: 1
Joined: Thu 30. Jul 2020, 23:31

Re: Unable to update firmware of my Intuos Pro - macOS Catalina

Postby calmac » Thu 30. Jul 2020, 23:33

Same issue here with the firmware update on an intuos pro. Hope someone can assist as I've tried all of the usual troubleshooting methods (update driver and permissions etc.)

Thanks!

Johannes
Posts: 2
Joined: Wed 1. Feb 2017, 20:27

Re: Unable to update firmware of my Intuos Pro - macOS Catalina

Postby Johannes » Sat 12. Sep 2020, 14:33

+1
Tried with two different Computers (MacBook Pro and HP Windows Laptop).

PAFEROL
Posts: 2
Joined: Wed 23. Sep 2020, 11:44

Re: Unable to update firmware of my Intuos Pro - macOS Catalina

Postby PAFEROL » Wed 23. Sep 2020, 12:20

+1000!!!!

The same issue!!
I buy yesterday Intuos Pro M and after a LOT OF PROBLEMS to install the driver with permissions security... appears runs ok, but the WACOM DESKTOP CENTER (At firs time when I unbox and plug my tablet, appears message to upgrade the Firmware I run the upgrade, and runs fine ...It seems...)

When I finish to install, erase and reinstall the last driver 6.3.40-2 and put the right permissions in control panel privacy& security (mad sistem!!, only runs fine if you take in manual mode!!!), reboot my MacBook Pro 16'' with Catalina 10.5.6 (19G2021), put the permission another time in control panel security, appears runs fine my Intuos Pro M (plug trough OWC Dock 14 ports in a USB 3.0 with charge https://www.owcdigital.com/products/thunderbolt-3-dock-14-port, because my Macbook Pro only have 4 thunderbolt 3 ports, and when I run the app Wacom Desktop Center (WDC in advance), appears the upgrade firmware again an again...

When I run and say yes to the upgrade appears a message error (I do 4 times... at least), when accept the error message upgrade, my Intuos Pro M disappear in the control panel Tablet and in the app wacom Desktop Center...

Reboot my Mac, open another time WDC, and the same message to upgrade the firmware, and the same error (I've the screen image, but in this forum I do not know how to upload images)

PLEASE Dear Wacom TEAM can you help me???? I need to know that I bought a tablet with no issues and runs fine!!!

(I have another wacom tablet since 2005 Intuos 3 and runs fine all this years... I buy a new tablet because I think the new tablet run fine in my new MacBookPro 16, the old Intuos 3 is no compatible because there are no more upgrade drivers

I mad with this headache new tablet :(

Bad Purchase?? Sure! because can not finish my urgent work for my client, at the moment

PAFEROL
Posts: 2
Joined: Wed 23. Sep 2020, 11:44

Re: Unable to update firmware of my Intuos Pro - macOS Catalina

Postby PAFEROL » Wed 23. Sep 2020, 12:23

Sherlock Holmes Clue: The Icon firmware upgrade app is the default icon app in OS catalina... (at least in my Mac)

Thanks in advance!!


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