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Unable to update firmware of my Intuos Pro - macOS Catalina

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Sat 1. Feb 2020, 18:25

Unable to update firmware of my Intuos Pro - macOS Catalina

Postby glhoste » Sat 1. Feb 2020, 18:39

After installing the latest drivers (6.3.38-3) on macOS Catalina (10.15.3), everything seems to work fine except for a firmware update that show up in Wacom Desktop Center.
I can't install this firmware update, it downloads normally, then a image disk mounts on my desktop for a couple of second then unmount and the update is cancelled. I have checked many times that all permissions are setup following the instructions in the post for Catalina.
Is there a way to update the tablet firmware manually?

Posts: 902
Joined: Tue 8. Aug 2017, 14:35

Re: Unable to update firmware of my Intuos Pro - macOS Catalina

Postby wacom5 » Mon 3. Feb 2020, 09:14


There is no way to update the firmware manually, only through Wacom Desktop Center.

Which Intuos Pro version? Which firmware update is it? Are you connecting the Intuos Pro directly to your Mac or are you using a USB HUB or USB adapter? Do you have another computer you can try on?
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