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Unable to update firmware of my Intuos Pro - macOS Catalina

Posted: Sat 1. Feb 2020, 18:39
by glhoste
After installing the latest drivers (6.3.38-3) on macOS Catalina (10.15.3), everything seems to work fine except for a firmware update that show up in Wacom Desktop Center.
I can't install this firmware update, it downloads normally, then a image disk mounts on my desktop for a couple of second then unmount and the update is cancelled. I have checked many times that all permissions are setup following the instructions in the post for Catalina.
Is there a way to update the tablet firmware manually?

Re: Unable to update firmware of my Intuos Pro - macOS Catalina

Posted: Mon 3. Feb 2020, 09:14
by wacom5
Hello,

There is no way to update the firmware manually, only through Wacom Desktop Center.

Which Intuos Pro version? Which firmware update is it? Are you connecting the Intuos Pro directly to your Mac or are you using a USB HUB or USB adapter? Do you have another computer you can try on?

Re: Unable to update firmware of my Intuos Pro - macOS Catalina

Posted: Sat 11. Apr 2020, 10:16
by MoseleMusic
Hi there

I'm having the exact same problem.
I got a MacBook Pro Catalina 10.15.4 with the latest Driver installed. It's a Intuos Pro Medium (bought in 2017) with a USB C HUB. I've tried with a USB C cable. Still not working.
I've tried to update the firmware via my MacBook Air which has USB 2 but didn't work either. (same driver and OS)

Thanks for the help.

Re: Unable to update firmware of my Intuos Pro - macOS Catalina

Posted: Thu 30. Jul 2020, 23:33
by calmac
Same issue here with the firmware update on an intuos pro. Hope someone can assist as I've tried all of the usual troubleshooting methods (update driver and permissions etc.)

Thanks!