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Double-clicking opens apps or folders twice osx

Intuos, Intuos Pro, Bamboo, Graphire, etc.
motiondude
Posts: 7
Joined: Thu 24. Jan 2019, 09:42

Double-clicking opens apps or folders twice osx

Postby motiondude » Tue 21. Apr 2020, 11:53

Hi there, for a few months now, when double-clicking on a document or folder, it opens or launches 2 instances of the same folder or app. I'm working with a Wacom Intuos Pro L Paper Edition (PTH-860P), wired, which runs with the latest driver (6.3.38-3). It's not a continuous behaviour but very often. I have to force quit the double launched app in order to give a restart or to shut down the machine.

I'm not sure wether this problem is Wacom driver/pen or OSX related. I did a test in changing the double click from lower to the upper switch on the pen. At first that seemed to be working but after a few days the same behaviour returned. On the side, I can't use the pen to wake up the machine from sleep where my old Intuos 3 never had any problems doing so. I'm on OSX 10.12.6. Any ideas?

wacom5
Posts: 1057
Joined: Tue 8. Aug 2017, 14:35

Re: Double-clicking opens apps or folders twice osx

Postby wacom5 » Tue 21. Apr 2020, 15:09

Hi, this can either be due to settings or a hardware issue. Please reach out to the customer support team for a deeper troubleshooting: https://www.wacom.com/support/contact-support
As for not being able to wake up the OS with the tablet, this is because the Wacom driver will not run and device will not work until you log in in your user account. This is a restriction of OSX.
Need immediate help? Contact our Support: https://support.wacom.com

motiondude
Posts: 7
Joined: Thu 24. Jan 2019, 09:42

Re: Double-clicking opens apps or folders twice osx

Postby motiondude » Wed 22. Apr 2020, 13:33

Thanks. As for the waking up from sleep, My Intuos Pro 3 has no problems waking from sleep on a MacBook Pro 17" also running 10.12.6. I will contact support further, thanks.

wacom5
Posts: 1057
Joined: Tue 8. Aug 2017, 14:35

Re: Double-clicking opens apps or folders twice osx

Postby wacom5 » Thu 23. Apr 2020, 13:28

Intuos 3 is not working with the latest Wacom driver so to be honest, I have no idea how you are able to make the Intuos 3 wake up the system.
Need immediate help? Contact our Support: https://support.wacom.com

motiondude
Posts: 7
Joined: Thu 24. Jan 2019, 09:42

Re: Double-clicking opens apps or folders twice osx

Postby motiondude » Fri 24. Apr 2020, 00:49

I didn't state that my Wacom Intuos 3 was running with the latest driver. I just stated that my Intuos 3 was able to wake another machine from sleep. In the mean time I've learned that many USB peripherals are not compatible with Apple's low power mode. However, all my Macs have energy saving and hdd/ssd sleep disabled. Thank you.

motiondude
Posts: 7
Joined: Thu 24. Jan 2019, 09:42

Re: Double-clicking opens apps or folders twice osx

Postby motiondude » Fri 1. May 2020, 07:45

Back to the main issue: how come that when double-clicking on a document or folder, it opens or launches 2 instances of the same folder or app. I haven't heard back from Support yet. Could it be a pen issue?

wacom5
Posts: 1057
Joined: Tue 8. Aug 2017, 14:35

Re: Double-clicking opens apps or folders twice osx

Postby wacom5 » Tue 5. May 2020, 10:27

It is possible that this is a pen issue.
Does the same happen when you double-click with the eraser end? Do you have a support case number?
Need immediate help? Contact our Support: https://support.wacom.com

motiondude
Posts: 7
Joined: Thu 24. Jan 2019, 09:42

Re: Double-clicking opens apps or folders twice osx

Postby motiondude » Wed 6. May 2020, 07:38

I did a test with the eraser. When using the eraser in double-click mode it doesn't launch 2 instances of apps. However, when used on aliases of server folders on my desktop, it does. Closing them en doing it for the second time opens only 1 instance of those folders. Case number is # CAS-1610333-M8T5D2. Thanks.


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