News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.



Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

Intuos 4 + Intous Pro problem in Photoshop 2020: jumping elements

Intuos, Intuos Pro, Bamboo, Graphire, etc.
HubertusausBerlin
Posts: 7
Joined: Mon 30. Mar 2020, 12:34

Intuos 4 + Intous Pro problem in Photoshop 2020: jumping elements

Postby HubertusausBerlin » Wed 22. Apr 2020, 16:40

Hello all!

After the update to Photoshop CC 2020 (now 21.1.2), there are problems with working on my Wacom tablets: elements (especially smart objects and layers grouped in group folders) jump back and forth when moving and cannot be placed precisely.

This happens on several computers with different tablets.

This does not happen with other programs (inkluding Photoshop 2019, Adobe Illustrator CC 2020, Indesign CC 2020, Open Office, operating system and including Photoshop 2019).

The mouse is working proper.

View example:

https://www.dropbox.com/s/ws1k63n9epfcxfg/wacom%20springen%203%20beispiele.mp4?dl=0


I had called the Adobe support before and was finally referred to Wacom. After writing extensively with Wacom Support and performing various tests without success, I was referred back to Adobe (because the problem is only in Photoshop) and write with the Adobe support again – but without result. Now I have no Idea – and hope someone in the forum.


My Setting (s):

x Wacom Intous 4 XL (PTK-1240)
And also: Wacom Intuos Pr M (PTH-651)

x IMac Retina 5K 27 'late 2015 (32 GB RAM / AMD Radeon R9 M395X 4 GB) + 2nd 27" Monitor
And also: Mac Book Pro Retina 15' mid 2014

x Mac OSX 10.15.4 (Catalina)

x Current Photoshop version CC 2020 (21.1.2)

x Current Wacom driver 6.3.38-3 (with all necessary settings in the »Security« system settings, as necessary and recommended: Approval for the driver: »Accessibility«, »Imput monitoring« ...


What was tried to fix:

x Set up a new clean user account on the IMac

x Reset Photoshop CC 2020 Preferences

x Working in Photoshop with GPU and without GPU support

x Installation of the older Wacom drivers version 6.3.37-3

x Repeated installation of the current Wacom driver version 6.3.38-3


All attempts had no effect.

Since Photoshop 2019 on Mac OS Catatlina is no longer fully supported, I urgently need a solution. Imediately I'm very frustrated and I hope, someone could help me.

Does someone have a similar setting, similar problems, an idea?

THX a lot for any help!

Hubertus

HubertusausBerlin
Posts: 7
Joined: Mon 30. Mar 2020, 12:34

Re: Intuos 4 + Intous Pro problem in Photoshop 2020: jumping elements

Postby HubertusausBerlin » Mon 18. May 2020, 13:36

Big frustration!

After my problem was simply not solvable (I talked in the meantime again with Adobe Support, with Apple Support, with Wacom Support - without success), I decided to buy a new current Imac in the hope that would solve the jumping-problem.

New constellation:

x iMac (Retina 5K, 27 Zoll, 2019), 3,6 GHz 8-Core Intel Core i9, 64 GB RAM
Radeon Pro 580X 8 GB, 1TB SSD

2ter Monitor: LG 27“, LG 27UK850K-W

x Wacom Intuos 4 XL oder Wacom Intuos Pro M

x Wacom Driver: 6.3.39-1

x PSD: 2020 21.1.2

Result: there are still the same problems with bouncing elements when working with the Wacom tablet in Photoshop 2020 :(

https://www.dropbox.com/s/yk15d7709uz31n2/IMG_0708%202.mov?dl=0

https://www.dropbox.com/s/ws1k63n9epfcxfg/wacom%20springen%203%20beispiele.mp4?dl=0


Since that problem do not exist in Photoshop 2019 (but this does not work correct with Mac OS Catalina) and now I have tried three constellations with three different (and recently very up-to-date and freshly set up) computers and different tablets (see above), it MUST have to do with the new Photoshop-version 2020 in combination with Wacom-Driver - or do I mistaken?

Do realy not anyone have the same problem? Exspecially (but not only) in bigger documents with many layers and smart objects?

For further information:

-> Switching alignment in Photoshop on or off has no effect.

-> Switiching GPU support on or off in Photoshop has no effect.

-> When I use the mouse, the jumping does not occur.

I would be very grateful for any information. It is very annoying to have to switch back and forth between the mouse and pen just to move elements precisely to their intended position.

Thx in advance!

Hubertus

wacom5
Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos 4 + Intous Pro problem in Photoshop 2020: jumping elements

Postby wacom5 » Tue 19. May 2020, 09:24

Hi,

This seems like the items are snapping. Have you tried this: https://www.youtube.com/watch?v=IsP_1qEoAQU
Need immediate help? Contact our Support: https://support.wacom.com

HubertusausBerlin
Posts: 7
Joined: Mon 30. Mar 2020, 12:34

Re: Intuos 4 + Intous Pro problem in Photoshop 2020: jumping elements

Postby HubertusausBerlin » Tue 19. May 2020, 09:38

Hey wacom5.

Thx for your reply!

But unfortunately snapping is not the reason. I would be happy it it would be so easy! ;)

I tried all possibilities with on and off of snapping (I used the term »alignment« in my post for »snapping«) - without success.

Also - if i change to mouse, the jumping doesn't happen - so snapping is clearly not the reason ... :(

HubertusausBerlin
Posts: 7
Joined: Mon 30. Mar 2020, 12:34

Re: Intuos 4 + Intous Pro problem in Photoshop 2020: jumping elements

Postby HubertusausBerlin » Sat 23. May 2020, 16:21

I can't believe that no one has a the same issues like me!?

After all I tested with 3 systems, current with a brand new Imac – with two different tablets from wacom (in all constellations: with Photoshop 2019 and in Photoshop 2020 by using the mouse the problem does not came up).

Is really no one with the same or similar work environment (current iMac, two monitors, pen tablett wacom intuous 4 or intous pro)? No one who is working with smart objects in little bit bigger documents in Photoshop 2020 by pen? (...no snapping function in Photoshop enabled!)

It would be also very helpful if someone with this or similar constellation can me say, he or her has my jumping element problems NOT!

It's so annoying having to use the mouse for preciously placement every time. Painting and drawing with the pen is fortunately preciously possible like ever...

THX a lot for every helpful reply!


Return to “Pen Tablets”