News 20.07.2020:
Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.



Wacom Customer Support page: https://support.wacom.com/

Wacom Product Resources - Drivers, Manuals, Warranty Information & Others

Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916

Mac OS 10.15.4 Update:
What does the Mac OS warning message “Legacy System Extension” mean and why am I seeing it?

eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1

Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?

CTH-490 driver problems

Intuos, Intuos Pro, Bamboo, Graphire, etc.
DearCustomer
Posts: 7
Joined: Tue 7. Feb 2017, 23:06

CTH-490 driver problems

Postby DearCustomer » Tue 14. Mar 2017, 19:58

Hi,

I am experiencing inconsistent behaviour from my CTH-490. I have upgraded it to wireless and it has been working plugged or unplugged for a few weeks, although I've had to reboot my laptop from time to time because after waking from sleep it will not find the tablet. Today this happened again, but a reboot didn't "fix" it. The tablet is usable if I plug it in, but if I open Wacom Tablet Properties I get this error:

[img]https://dl.dropboxusercontent.com/u/63040061/wacom/Capture.PNG[/img]

Wacom Desktop Center says no tablet is connected... but at the time of the picture the tablet was indeed working with pen and touch (when plugged in).

[img]https://dl.dropboxusercontent.com/u/63040061/wacom/Capture2.PNG[/img]

I unplugged the tablet now, and it has no functionality when unplugged.


DRIVER/SYSTEM DETAILS:

[img]https://dl.dropboxusercontent.com/u/63040061/wacom/Capture4.PNG[/img]
[img]https://dl.dropboxusercontent.com/u/63040061/wacom/Capture3.PNG[/img]
[img]https://dl.dropboxusercontent.com/u/63040061/wacom/Capture5.PNG[/img]


Regards

Return to “Pen Tablets”