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Pen buttons not working

Intuos, Intuos Pro, Bamboo, Graphire, etc.
ronmac
Posts: 6
Joined: Fri 1. May 2020, 07:23

Pen buttons not working

Postby ronmac » Fri 1. May 2020, 07:34

Hi all,

My tablet is eight years old and, up until yesterday, was working fine. Today the buttons on the pen aren't working and don't 'click' when pressed.

For about ten minutes when I first started drawing this morning the pen kept selecting the symmetry and ellipse tool if I pressed hard on the drawing area. After that initial ten minutes it became intermittent.

Does it sound like I need a new pen? Could the buttons be stuck?

Thanks for any help and/or advice.

Ron

wacom5
Posts: 1242
Joined: Tue 8. Aug 2017, 14:35

Re: Pen buttons not working

Postby wacom5 » Tue 5. May 2020, 10:21

Hi Ron,
Could you tell us the model of your Wacom tablet and the Operating System you are using? I would also recommend checking directly with support for a direct diagnose of your hardware: https://www.wacom.com/support/contact-support
Need immediate help? Contact our Support: https://support.wacom.com

ronmac
Posts: 6
Joined: Fri 1. May 2020, 07:23

Re: Pen buttons not working

Postby ronmac » Mon 11. May 2020, 14:52

Hi,

Sorry for the late reply.

I have a Wacom Intuos M, and my OS is Windows 10.

Thanks,

Ronmac

wacom5
Posts: 1242
Joined: Tue 8. Aug 2017, 14:35

Re: Pen buttons not working

Postby wacom5 » Tue 12. May 2020, 08:53

Alright. Just to be sure, please make sure the latest driver is installed. You can download it here: https://www.wacom.com/support/product-support/drivers
Once the driver is installed, please open the Wacom Desktop Center, click on Support > Diagnostic data. Once the diagnostics window opens, test the side switches and check if there's anything changing in the pen info panel.
Need immediate help? Contact our Support: https://support.wacom.com

ronmac
Posts: 6
Joined: Fri 1. May 2020, 07:23

Re: Pen buttons not working

Postby ronmac » Sat 16. May 2020, 06:12

Hi,

I followed the instructions, and it seems to have worked.

Many thanks,

Ronmac


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