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Pen buttons not working

Posted: Fri 1. May 2020, 07:34
by ronmac
Hi all,

My tablet is eight years old and, up until yesterday, was working fine. Today the buttons on the pen aren't working and don't 'click' when pressed.

For about ten minutes when I first started drawing this morning the pen kept selecting the symmetry and ellipse tool if I pressed hard on the drawing area. After that initial ten minutes it became intermittent.

Does it sound like I need a new pen? Could the buttons be stuck?

Thanks for any help and/or advice.

Ron

Re: Pen buttons not working

Posted: Tue 5. May 2020, 10:21
by wacom5
Hi Ron,
Could you tell us the model of your Wacom tablet and the Operating System you are using? I would also recommend checking directly with support for a direct diagnose of your hardware: https://www.wacom.com/support/contact-support

Re: Pen buttons not working

Posted: Mon 11. May 2020, 14:52
by ronmac
Hi,

Sorry for the late reply.

I have a Wacom Intuos M, and my OS is Windows 10.

Thanks,

Ronmac

Re: Pen buttons not working

Posted: Tue 12. May 2020, 08:53
by wacom5
Alright. Just to be sure, please make sure the latest driver is installed. You can download it here: https://www.wacom.com/support/product-support/drivers
Once the driver is installed, please open the Wacom Desktop Center, click on Support > Diagnostic data. Once the diagnostics window opens, test the side switches and check if there's anything changing in the pen info panel.

Re: Pen buttons not working

Posted: Sat 16. May 2020, 06:12
by ronmac
Hi,

I followed the instructions, and it seems to have worked.

Many thanks,

Ronmac