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WacomTabletDriver-WacomTouchDrive files not found after install

Intuos, Intuos Pro, Bamboo, Graphire, etc.
echeverryimages
Posts: 1
Joined: Mon 4. May 2020, 02:06

WacomTabletDriver-WacomTouchDrive files not found after install

Postby echeverryimages » Mon 4. May 2020, 02:15

Hi all,

I have a bit of an issue. My Intuos S 2018 became erratic. I followed the proposed troubleshoot as stated on the Wacom support page.

However, when I try to locate the drivers so I can add them in the privacy&security, input monitoring tab, I cannot locate the files in the tablet folder.

They are not present in the suggested folder through the path "/Library/Application Support/Tablet/".

But the driver does show up in the system settings panel and the pen and tablet becomes responsive but still faulty after I uninstall and install the latest drivers so they must be somewhere.

I like to ask if someone can assist in locating these files. (I have the finder set to show all files.) Or if there is another fix.

Best regards

OS: MacOS Catalina 10.15.4
Intuos S 2018
Driver 6.3.39-1

wacom5
Posts: 1055
Joined: Tue 8. Aug 2017, 14:35

Re: WacomTabletDriver-WacomTouchDrive files not found after install

Postby wacom5 » Tue 5. May 2020, 11:16

Seems to be an error with the support article. I will report this to the team to have it fixed.
The files you are looking for are located in Applications/Wacom Tablet/.Tablet

You need to enable the hidden folders to be visible to view the .Tablet folder. Press Command + Shift + Dot to show the folder and the associated files.
Need immediate help? Contact our Support: https://support.wacom.com


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