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Delay with cursor reaction via Bluetooth

Intuos, Intuos Pro, Bamboo, Graphire, etc.
LibertySky
Posts: 2
Joined: Mon 15. Jun 2020, 12:08

Delay with cursor reaction via Bluetooth

Postby LibertySky » Tue 16. Jun 2020, 11:43

Recently I changed a laptop for more powerful one (win10x64) and my Intuos Pro M Paper Edition (2017) - PTH-660P working excellent via cable but with Bluetooth I'm experiencing significant delay in cursor movement that makes work impossible. When I move pen, the plain cursor or brush in Photoshop starts moving after half of a second or some and faster or more i move - the bigger delay is. When I'm turning ma tablet on firs minute it works just fine and the delay begins.
I try to reinstall drivers. Also its has latest firmware update. I have only Bluetooth mouse on my computer i even try to turn it off, thinking of some kind of interference. My laptop works with other bluetooth devices just fine.
And i have no problem with my old laptop - tablet was working perfectly via bluetooths there. But firmware update happened with this new laptop an i dont have old one to check if bluetooth still works good there too.

wacom5
Posts: 1113
Joined: Tue 8. Aug 2017, 14:35

Re: Delay with cursor reaction via Bluetooth

Postby wacom5 » Wed 17. Jun 2020, 09:08

Hi,
Have you tried the steps here: https://www.wacom.com/support?guideId=003-302
Need immediate help? Contact our Support: https://support.wacom.com

LibertySky
Posts: 2
Joined: Mon 15. Jun 2020, 12:08

Re: Delay with cursor reaction via Bluetooth

Postby LibertySky » Fri 26. Jun 2020, 19:01

wacom5 wrote:Hi,
Have you tried the steps here: https://www.wacom.com/support?guideId=003-302

Yes, i have everything up to date. other bt devices work just fine. i work with the tablet in front of my laptop


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