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shaking cursor

Intuos, Intuos Pro, Bamboo, Graphire, etc.
rodrigounda
Posts: 1
Joined: Thu 25. Jun 2020, 00:26

shaking cursor

Postby rodrigounda » Thu 25. Jun 2020, 00:34

Hello friends.
this is my first post in 20 years of using wacom without any issue.
but now:
since a few years mt wacom pens behaves so weirdly.
it shakes when I hold the tip down, without move my hand.
this happens with my intuos 4 s and m and with all my 4 pens.
Could it be a driver issue?
im using windows 10 and cc2014. but this happened too in cs6 versions.

O add a link where it shows the movent i mentioned.

https://www.youtube.com/watch?v=FgEt8DC ... e=youtu.be

wacom5
Posts: 1113
Joined: Tue 8. Aug 2017, 14:35

Re: shaking cursor

Postby wacom5 » Thu 25. Jun 2020, 06:43

Hi,
I assume you are using the latest Wacom Driver.
I have never seen the driver causing this. Could be CC2014 which is very out of date but I doubt it.
It is most likely a hardware issue with the tablet pen sensor. You should contact our support to be sure.
https://www.wacom.com/support/contact-support
Need immediate help? Contact our Support: https://support.wacom.com


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