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One by Wacom with MS OneNote

Posted: Thu 25. Jun 2020, 20:04
by KamilSz
Hi!
I'm having an issue with One by Wacom when using OneNote for Windows 10. It shows the cursor arrow when drawing and the dot when choosing pens/colors. It should be the other way around. Any idea how to fix this?
When I open a notebook in the online OneNote app the cursor behavior is correct.
I will appreciate any suggestions!

Re: One by Wacom with MS OneNote

Posted: Mon 29. Jun 2020, 07:14
by wacom5
Hi,
Which Operating System are you using and which Wacom Driver version.
What is the exact model number of your One by WAcom.
I cannot reproduce the issue from my side.
In any case, if this is only happening with One Note, then you should report the issue Microsoft.

Re: One by Wacom with MS OneNote

Posted: Mon 29. Jun 2020, 08:12
by KamilSz
Hi,

Thanks for your answer!
I am using Windows 10 Pro x64. My Wacom Model is CTL-672, my driver is 6.3.39-1.
The problem is only with OneNote for Windows 10, it works perfectly with OneNote 2016.
There is a related thread on Microsoft forum https://answers.microsoft.com/en-us/msoffice/forum/all/mousepen-from-a-wacom-display/b4a4fb2e-6f21-4252-9b37-8d0c13f43c8f?rtAction=1593107981211&tm=1593108147325.

Re: One by Wacom with MS OneNote

Posted: Mon 29. Jun 2020, 09:17
by wacom5
Thanks for confirming. I doubt this is Wacom related. Pointers are managed by the application so MS will need to provide a fix and a solution for this issue.