Our online support email form on Wacom.com was down between September 14th and the 18th. If you reached out to our support team during that time but have not heard back from us please re-submit your ticket so we can help. We apologize for any inconvenience in getting a response sooner. http://support.wacom.com/

New driver posting for Mac and Windows. The 6.3.24 driver has an updated user help section and bug fixes including issues related to assigning and entering keystrokes, such as Esc and Shift. Download here: http://www.wacom.com/support/product-support/drivers

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

Apple announced that 10.13 High Sierra will be released on Sep 25th. Wacom is currently working on a driver update to support this OS and will be ready by late Oct. Please note that the existing Wacom driver for 10.12 will NOT work so we suggest not to upgrade to OS 10.13 until the new driver is released.
To learn more, visit: http://www.wacom.com/en-us/support?guid ... ListPage-1

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Intuos Pro 2017. Anyone noticed the bumpy surface?

Intuos, Intuos Pro, Bamboo, Graphire, etc.
wacom1
Posts: 458
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos Pro 2017. Anyone noticed the bumpy surface?

Postby wacom1 » Wed 12. Jul 2017, 07:06

The problem is not specific to serial numbers. Some percentage of the production had an issue, in many cases hard to notice and slipped quality check. The process was improved in production and quality checking.

dream33
Posts: 9
Joined: Fri 17. Mar 2017, 04:39

Re: Intuos Pro 2017. Anyone noticed the bumpy surface?

Postby dream33 » Wed 12. Jul 2017, 12:27

wacom1 wrote:The problem is not specific to serial numbers. Some percentage of the production had an issue, in many cases hard to notice and slipped quality check. The process was improved in production and quality checking.


Thanks for clarifying the issue and how wacom handled it. However, don't serial numbers follow a chronological order? Meaning units from the improved production would with no doubt start from a specific range or have higher serial than past ones which still have the chance to show the issue. Knowing the right serial number range would give me certainty of that instead of playing the lottery.

I just want to go to the store and be certain the one I'll pick will be fine, as opposed to going in, taking it back, opening, inspecting, see issue, go back, exchange, and so on for god knows how many times.


Return to “Pen Tablets”