New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Intuos Pro 2017. Anyone noticed the bumpy surface?

Intuos, Intuos Pro, Bamboo, Graphire, etc.
wacom1
Posts: 567
Joined: Tue 29. Nov 2016, 09:46

Re: Intuos Pro 2017. Anyone noticed the bumpy surface?

Postby wacom1 » Wed 12. Jul 2017, 07:06

The problem is not specific to serial numbers. Some percentage of the production had an issue, in many cases hard to notice and slipped quality check. The process was improved in production and quality checking.

dream33
Posts: 9
Joined: Fri 17. Mar 2017, 04:39

Re: Intuos Pro 2017. Anyone noticed the bumpy surface?

Postby dream33 » Wed 12. Jul 2017, 12:27

wacom1 wrote:The problem is not specific to serial numbers. Some percentage of the production had an issue, in many cases hard to notice and slipped quality check. The process was improved in production and quality checking.


Thanks for clarifying the issue and how wacom handled it. However, don't serial numbers follow a chronological order? Meaning units from the improved production would with no doubt start from a specific range or have higher serial than past ones which still have the chance to show the issue. Knowing the right serial number range would give me certainty of that instead of playing the lottery.

I just want to go to the store and be certain the one I'll pick will be fine, as opposed to going in, taking it back, opening, inspecting, see issue, go back, exchange, and so on for god knows how many times.


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