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Intus Pro M pen laggs

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Thu 2. Jul 2020, 12:06

Intus Pro M pen laggs

Postby oksanabondarenko » Thu 2. Jul 2020, 12:37

My Tables is Intus Pro M, 3 years old. Used with Windows 10 with different software: Ps, Illustrator, Paintstorm.
A few months ago I got a problem: pen started lagging: braking lines, double-clicking, or not responding on clicking at all.
I reinstalled drivers and reloaded services - isn't helpful.
Today I connected the tablet to a new computer, installed new drivers and software - the problem is still here.
After reading Forum, I tried how Eraser will work - Eraser on the end of a pen is working fine, no lagging.
I uploaded examples of broken lines. The last image on the orange background is how Erase is working.
How can it be fixed?
Thank you!

Posts: 1196
Joined: Tue 8. Aug 2017, 14:35

Re: Intus Pro M pen laggs

Postby wacom5 » Thu 2. Jul 2020, 12:55

You already narrowed down the issue to the pen tip. You will need a replacement pen.
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