New drivers posted for Mac and Win, version 6.3.25. Now supporting OSX High Sierra. Windows driver 6.3.25-3 is updated to versiob 6.3.25-5 now to fix an issue with the WL Kit. Download drivers and release notes here: http://www.wacom.com/support/product-support/drivers

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom MSP, Cintiq/Intuos Pro 13” or 16”, please update the tablet pen firmware to address this issue. The update is now available via the Wacom Desktop Center application on your computer.

For clicking problems with Google Chrome see:
http://www.wacom.com/en-us/support?guid ... ListPage-1

Problems registering my product

Intuos, Intuos Pro, Bamboo, Graphire, etc.
kellandh
Posts: 1
Joined: Fri 17. Mar 2017, 13:17

Problems registering my product

Postby kellandh » Fri 17. Mar 2017, 13:26

I'm British living in France. I received my tablet, INTUOS Medium about two hours ago. When I tried to register it said that it would change my location (I'd entered UK as I don't want a whole load of info in French, though I do speak the language!) or I could decline. I declined and so I could go no further. After several failed attempts I decided to accept the redirection they suggested. Then I was presented with a registration document to complete - in GERMAN!

Any ideas how I can get past this brick wall? BTW, earlier I did indicate on 'Regions' that I wanted to register as if I were in London, and I certainly didn't indicate Germany.

Thanks, Kelland

wacom1
Posts: 616
Joined: Tue 29. Nov 2016, 09:46

Re: Problems registering my product

Postby wacom1 » Fri 17. Mar 2017, 16:06

Go to www.wacom.com, select your region first in the top right, then the language if needed. You should then be able to proceed.


Return to “Pen Tablets”