NEW tablet driver 6.3.23-4 for OSX released. For release notes use the link below the driver on the download page. Fixed: Problem mit modifiers on keyboard in combination with pentip, accidential double-clicks etc. Last update for an issue with ZBrush navigation.

New version for for Windows 6.3.23-1: Fixed various problems - zooming with expresskeys, 'driver not responding' error message and others.

For more details see the driver release notes on the driver download page.

Note: All users seeing wavy lines using a Wacom Pro Pen 2 with Wacom Cintiq Pro 13” or 16”, please update the tablet pen firmware to version 1.2.3.0 to address this issue. The update is now available via the Wacom Desktop Center application on your computer. - There is now also such a firmware update for MobileStudio Pro for this issue.

Problems registering my product

Intuos, Intuos Pro, Bamboo, Graphire, etc.
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kellandh
Posts: 1
Joined: Fri 17. Mar 2017, 13:17

Problems registering my product

Postby kellandh » Fri 17. Mar 2017, 13:26

I'm British living in France. I received my tablet, INTUOS Medium about two hours ago. When I tried to register it said that it would change my location (I'd entered UK as I don't want a whole load of info in French, though I do speak the language!) or I could decline. I declined and so I could go no further. After several failed attempts I decided to accept the redirection they suggested. Then I was presented with a registration document to complete - in GERMAN!

Any ideas how I can get past this brick wall? BTW, earlier I did indicate on 'Regions' that I wanted to register as if I were in London, and I certainly didn't indicate Germany.

Thanks, Kelland
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wacom1
Posts: 421
Joined: Tue 29. Nov 2016, 09:46

Re: Problems registering my product

Postby wacom1 » Fri 17. Mar 2017, 16:06

Go to www.wacom.com, select your region first in the top right, then the language if needed. You should then be able to proceed.
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