NEW tablet drivers 6.3.21-3 for Windows and 6.3.21-5 for OSX released. For release notes use the link below the driver on the download page. Main change is support for the new Cintiq Pro 16 model and a new 'Wacom echo' feature for MobileStudio Pro.

for Windows: Fixed several problems related to touch and [flash=][/flash]lag in Bluetooth connection mode.

for OSX: Resolved some problems on multi-monitor configurations, issues with touch and lag, alos a penclick and dragging issue in certain situations.

NOTE: When you are using a pen with Mac OS X 10.12, your lines might be wavy. What we are doing about it: We are working on a temporary fix to implement in the Wacom driver while Apple investigates the issue.

Problems registering my product

Intuos, Intuos Pro, Bamboo, Graphire, etc.
Posts: 1
Joined: Fri 17. Mar 2017, 13:17

Problems registering my product

Postby kellandh » Fri 17. Mar 2017, 13:26

I'm British living in France. I received my tablet, INTUOS Medium about two hours ago. When I tried to register it said that it would change my location (I'd entered UK as I don't want a whole load of info in French, though I do speak the language!) or I could decline. I declined and so I could go no further. After several failed attempts I decided to accept the redirection they suggested. Then I was presented with a registration document to complete - in GERMAN!

Any ideas how I can get past this brick wall? BTW, earlier I did indicate on 'Regions' that I wanted to register as if I were in London, and I certainly didn't indicate Germany.

Thanks, Kelland

Posts: 222
Joined: Tue 29. Nov 2016, 09:46

Re: Problems registering my product

Postby wacom1 » Fri 17. Mar 2017, 16:06

Go to, select your region first in the top right, then the language if needed. You should then be able to proceed.

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