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Intuos M intermittent line

Intuos, Intuos Pro, Bamboo, Graphire, etc.
ronmac
Posts: 6
Joined: Fri 1. May 2020, 07:23

Intuos M intermittent line

Postby ronmac » Tue 1. Sep 2020, 20:05

Hi All,

A major problem has developed with my Intuos Pro and, of course, I have a deadline fast approaching.

Either the tablet or the pen is the cause. When I attempt to draw, the line either doesn't appear at all, breaks up,or the nib thickness changes without warning. It's the same result no matter which art software I use.

Some days it will work perfectly, others (and there are now more 'others') it doesn't. It's very frustrating.

I've updated the driver for the tablet several times, updated the drawing software several times, and unclicked "Ink" in the mapping tab, but with no result.

If anyone can help, I'd be very grateful.

Cheers, Ron

wacom5
Posts: 1249
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos M intermittent line

Postby wacom5 » Wed 2. Sep 2020, 11:35

Hi Ron,
Do you have the same issue with the eraser end of the pen?
If no, then your pen is probably defective. Either way, you should contact the customer support team as soon as possible: https://www.wacom.com/support/contact-support
Need immediate help? Contact our Support: https://support.wacom.com

ronmac
Posts: 6
Joined: Fri 1. May 2020, 07:23

Re: Intuos M intermittent line

Postby ronmac » Wed 2. Sep 2020, 13:33

Thanks for the reply. I'm in the UK but it isn't showing up in the regions that are available. Should I contact the U.S. support team?

wacom5
Posts: 1249
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos M intermittent line

Postby wacom5 » Thu 3. Sep 2020, 14:35

We have a UK support page as well: https://www.wacom.com/en-gb/support/contact-support
You can change the language by clicking the "Location" button on the upper right corner of the page.
Need immediate help? Contact our Support: https://support.wacom.com

Adam1284
Posts: 1
Joined: Thu 3. Sep 2020, 13:49

Re: Intuos M intermittent line

Postby Adam1284 » Thu 3. Sep 2020, 14:42

Hi, I just made an account to post about what I think might be a similar problem. I have sent a direct message to Wacom on twitter too, but no reply yet. I thought maybe the tablet had been damaged, but the pen makes more sense I guess. I've had the Intuos Pro L around two years and this only started happening around January for no apparent reason. Using Windows 7 with up to date drivers. I have just reinstalled my old intuos 3 and that works perfectly.

Example image here https://ibb.co/tbPY9Y4

I guess I kind of got used to working around it, but it's become more and more of an issue. It was the same in that some days it would seem to have resolved itself, but then would just go weird the next. I tried to raise it through customer support, but it wouldn't let me attach a jpg or png.

wacom5
Posts: 1249
Joined: Tue 8. Aug 2017, 14:35

Re: Intuos M intermittent line

Postby wacom5 » Mon 7. Sep 2020, 08:21

Hi,
That does seem like a defective pen but you need to contact support and confirm with them.
Need immediate help? Contact our Support: https://support.wacom.com


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