Hi,
I bought a new Intos Pro Paper Edition model PTH-860.
I have an older Mac model A1278 (about 10 years old or so) running MacOS 10.13.6. The Mac cannot be upgraded to a newer MacOS.
The Wacom driver installs successfully, the mouse pointer works with the Pen, and the Wacom tablet utility can detect the device and run driver diagnostics and it says everything is good.
However, when trying to run Inkspace I get a message saying "Insufficient hardware resources found. Most probably video driver is not installed"
I purchased the device specifically for the ink pen feature so this is a real bummer. I'm not clear why only this particular application fails to find the driver, while other driver features seem to work.
Is there any solution that would allow me to use this device on my Mac?
Thanks in advance.
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Dear customer, due to cookie policies we cannot allow embedding pictures from 3rd party sites any more.
In case you want to show our support teams a picture, open a case at http://www.wacom.com/support/contact-support
Thanks for your understanding.
Wacom Customer Support page: https://support.wacom.com/
Wacom Product Resources - Drivers, Manuals, Warranty Information & Others
Mac OS 10.15 Catalina Support:
https://www.wacom.com/en-de/support?guideId=015-916
About ARM architecture-based computer support:
Check our FAQ: Does the Wacom driver support ARM architecture-based computers?
eStore Shipping
Please note that reduced UPS service might affect your region due to CoVid-19 situation. See updated details for UPS serviceshttps://www.ups.com/de/en/service-alerts.page?id=alert1
Product Registration:
Please register our products on https://www.wacom.com/register
How do I register my Wacom device?
Inkspace not running on older Mac
Re: Inkspace not running on older Mac
I am afraid the error message says it all. Your Mac doesn't seem to have the resources to run this software.
Need immediate help? Contact our Support: https://support.wacom.com