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Wacom work just in one side of the tablet.

Posted: Tue 17. Nov 2020, 05:37
by mesiasart
hi i have a problem with the wacom CTH-690
The pencil only works when I bring it closer to the left border of the Tablet, it doesn't work anywhere else. If I bring it closer to the left border, it starts to work on the rest of the tablet. I tried to fix the problem using the Spanish support website, I live in the Dominican Republic.
A friend of mine lend me his Wacom. Same model. Once I switched the Wacom along with the cables the problem seemed fix. However, after a few months, the issue resurfaced, the only different is that it now requires me to bring it to the upper right border.

now I have two tablets with the same problem in different places, besides that I have to buy one for myself, now I have to pay another.
Will you have some way to help me please...

Re: Wacom work just in one side of the tablet.

Posted: Tue 17. Nov 2020, 16:04
by wacom5
Hi,
This read as a hardware issue. Please contact our Customer Support for further assistance.